SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this product so much. My wife is lazily lying on it after taking a shower and retreating, it's very beautiful
The product quality is super good, and my wife likes to lie on it after taking a shower
The product quality is super good. My charming girlfriend likes to lie on red high heels every time she wears them
The product is very beautiful and the colors are very bright
What a beautiful chairs I have received! They have exceeded my expectation, are firm and sit lovely.
The sofa is super beautiful and comfortable, and sitting on it is super comfortable. My wife really likes this sofa
This sofa is really comfortable to sit on. My girlfriend really likes to lie on it and play with her phone after taking a shower
The product quality is very good, and my family likes it very much. My wife asked me to buy two more
The product is super good, and my girlfriend really likes it. Every time I take a shower, I lazily lie on it
I really like this sofa. The owner is very kind and the sofa is very comfortable, worth recommending
The quality of the sofa is super good. I really like this sofa, and my girlfriend always likes to lie on it after taking a shower
Saudi Arabia is very textured, and my girlfriend who loves wearing white silk always likes to lie on the sofa
The sofa is very beautiful and I really like it. My parents said that the quality of the sofa is very good and it is comfortable to sit on
Every time I return home, sitting on this comfortable and comfortable sofa with my loved one, relaxing my tired body all day, it's really love
Overall good buy for the price I will say though, only issue I have is the firmness. Due to it being completely foam on the inside there is no room for it to be firm or have a base. So after an extended sit down it tends to just give out.
The product quality is super good, and my daughter likes it very much. After taking a shower, she always likes to lie on it
Smaller than I thought but it looks good in my room💓 seller communicate great 👍🏻 i come faster 22 days than expected
The quality of the sofa is super good, and my wife really likes it.
The sofa is very beautiful. My charming girlfriend always takes off her shoes and lies on it wearing stockings