SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, product as described, recommended to use and store
It the best. Been very impressed with AliExpress delivery service. It’s been much quicker and they finally have a decent return policy. Good job!!!
The goods received. Everything is correct. Correct seller I recommend.
Just wow! I didn't look like such a monster shower. Bagato plasticity, ale primal, normal. A number of beautiful. I got a yak in the example, but when the Farba was restored, the shvidko was given a key. I can definitely not use it
Very, very good. Recommend it
Looks very high quality.
Neatly packaged and all looks neat.
The product is duzha garny, having become a timid, all good, my dear seller for the shvidka and for the person
No standard measure you need adapters
I am starting this very magnificent article again
The edges of the souls! Come all are packed with a set of pads, with dowels for The Creeper. Everything is great! Edina, with the fire of the corystupach, 170 cm would like to add a pipe in the trohi, I will jam a pipe for that to the dodatkov.
The sale is adequate, is happy to respond to the questions that have arisen. The parcel arrived pretty quickly. The quality for your money corresponds.
Metal and plastic. Very cool. Thanks seller The shipment took more than 3 weeks, to the Ukrmail.
It looks very good, it's just like in the pictures. I'm going to set it up and see if it's functional.
Excellent product, worth the money, arrived very quickly, well packaged, I will continue to buy from the seller, and will also recommend it to friends and family, assembly is very simple and does not require a professional.
The soul system is good, it came to Ukraine with Shvidko. I have overlaps, the thermostat is fair. For his own sake.