SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed in one box, yak trohi is poured. All the parts are packed. On the viglyad Duge good. No More
Good product, it arrived very fast, the components feel very good and the display with water temperature works perfectly with required water pressure. The assembly was very easy.
Great Shower. with any problem the seller helps. Highly advise
I check the repair of the team to take the unit, I thought I would be difficult. Zyear vidguk for the first time (repair))))))))
According to the description, neat packaging, fast shipping
Looks very high quality.
Neatly packaged and all looks neat.
Easy installation and temperature is accurate. Hope it last. Overall it’s elegant and value for money.
The product is duzha garny, having become a timid, all good, my dear seller for the shvidka and for the person
Perfect packaging!! Materials seem good qualities, absolutely everything to mount this very beautiful shower... Great!!
Item received! Check all item are present so far still yet to fix hope everything working fine. Thank you seller for the fast delivery 👍🏼
No standard measure you need adapters
It's okay!!(I think it would be too good if it was only 30cm high)
I am starting this very magnificent article again
Everything came intact, quality as described. Installed, everything works, the temperature sensor for some reason does not hold the readings, possibly due to uneven water supply (cold and hot). Consider the dimensions that are written in the description. In my case, the mixer is very low, respectively, the watering can on the rack was short, so I had to order an additional tube.
Overall good product but do not know its durability. There was a scratch somewhere in the product, I added it as a photo
The edges of the souls! Come all are packed with a set of pads, with dowels for The Creeper. Everything is great! Edina, with the fire of the corystupach, 170 cm would like to add a pipe in the trohi, I will jam a pipe for that to the dodatkov.
The parcel arrived twice as fast. Satisfied. Everything is well sealed from the blows. Compact small package. There are all parts for installation. Spare parts, fomtape (3 PCs), water adapters. The upper part of the base is telescopic, for height adjustment.
Metal and plastic. Very cool. Thanks seller The shipment took more than 3 weeks, to the Ukrmail.
It looks very good, it's just like in the pictures. I'm going to set it up and see if it's functional.
The assembly was hard because there is no mounting scheme
Good package. Fast delivery. But is one problem. On the picture is seen.
Having arrived yak and they used to make a second time for 5 days, as a Garna base for metals, and all the other trims for a tube for plastic, I can't say that cool ale is worthy for your penny!!!! The thermostat of the heat and the heat of the heat and the heat of the vidm!!!! Recommend seller!!!
Excellent product, worth the money, arrived very quickly, well packaged, I will continue to buy from the seller, and will also recommend it to friends and family, assembly is very simple and does not require a professional.
The soul system is good, it came to Ukraine with Shvidko. I have overlaps, the thermostat is fair. For his own sake.