SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good quality item.
It is the same as the image arrived very quickly but I am still thinking where to place it
Great Product. Well made. The shopping and the informations were perfects. Thank you for your kindness.
One of them was damaged but the seller refunded without an issue
The product is identical to the image, looks good and high quality shipping was fast
Chudova polychka, Tzila and rivna came, packed in a cardboard box. In the sets of the Bouli, there is a crack of nothing, as well as a dowel. They were vibrating Perche, in front of the CYM, Garno vidmvshu and wipe the tiles with alcohol, want to get fat, to cut it in the middle, you will see it. I came after a couple of days. I recommend the product from that seller.
The product arrived as described. Looks good quality, arrived quickly and very useful
It is as shown the material is thinner than I expected I hope it will bear the weight
It is a good product, it is a thin but strong aluminum layer and the glue it brings is firm
Sweet useful and process same as picture ...............................................
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Super shelves. Let's hope they hold on
All very good!!!
It is good quality for what it costs
Easy to install and it's solid
Very good
Cool quality, price, one 10 for seller and carrier I recommend
Buy 2 times very convenient, clean well before laying. I recommend.
Shvidko's team came. I took 2 pieces for 3,74 $ for coins. Krishuvati trohi, ale metal dah can fix it. In two views of the ridden and the leatherette is glued with a dodatka. I put it on the foundation, the yak in the sets. Poki trims.
Very good! They resist all the necessary weight of shampoo bottles and so on. The glue is excellent and super easy to paste, just have to have the wall dry
Better quality than expected. Is metallic in structure (though flimsy) and rubber protection. I haven't been able to ride it yet
This ok, the quality according to the price. I'll see if the use is okay
Excellent and good material the super fast shipping in 10 days
Very finite aluminum, although at the moment it fulfills its function very well and holds the weight of large bottles.
I recently purchased a ratchet wrench, and it has quickly become an essential tool in my toolbox. The build quality is impressive, with a solid metal construction that feels durable and reliable. The ratchet mechanism operates smoothly, allowing for quick and easy tightening or loosening of bolts without needing to reposition the tool constantly. It also features a comfortable grip that reduces hand fatigue during extended use. One of my favorite aspects is the compact design, which allows it to fit into tight spaces where a standard wrench wouldn't work. Overall, this ratchet wrench is versatile, efficient, and perfect for both DIY enthusiasts and professional mechanics. Highly recommended!