SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is aluminum, not heavy, bring screws if you want to drill the wall, and bring adhesiable, stick to the wall without drilling, I use the adhesibles. It took about a week and a half to arrive.
I liked them very much, the shipment arrived very quickly the packaging a little crushed but the product in excellent condition
7/1/23 to 31/1/24 💯FASTTT GREAT...I WILL COME FOR MORE...NO TRACKING NO STRESS 🥰🥰.
The dark item is really good there are two options to put it with a sticker and with screw
I liked it too much, very useful. Very easy installation. Arrived in 8 days, very fast.
The polychka is good for its tsyna, ale for nothing came dented🥴Pakuvannya is not puzzer yakysna
I ordered two shelves, one came crumpled, the other was normal, the packaging was normal, the crumpled shelf was easily leveled, in principle, everything is good, there is more film on the shelves to avoid scratching👍
I'm going to put toilet paper on, but I'm good at it @ Mari Paseya
Perfectly clamps with the included glue
Thank you well received.
A little thin and fragile base
Everything is OK to stick as well as screw everything in the kit.
Very good the product, well finished, no defects, I was very satisfied, arrived on time and well packed.
The shelf came in a box, did not crumpled, although it itself is slightly uneven, but not critical. Looks good, lasts for several days and looks quite strong, but I haven't tried to put a lot of weight on it yet. I am satisfied, I recommend the seller)
One of me was damaged but the rest is ok, they are firm I have been using them for several months and I asked for one more again.
Good product, arrived very well packaged, I recommend the seller, the material looks good
I bought twice. A really nice product. Suitable for shower or sink. High quality glue with transparent adhesive sticker to ceramics. There is also a possibility of screwing, but I did not try. It is relatively thin and simple, but doing the work.
Otherwise it is not for its penny, the troches to oppress, in the photo otherwise the solidnishe was blitzing Brushed Chi trimatime with Velcro, Bo the apartment is orndic, you can't drill (need in the kit Yde Nabir for Screwed Up) That, yakshchi vidvalits, will be added to vidguk
Good material, is elegant .. Arrived earlier than indicated I recommend it🙌🏼
I thought it was double-sided tape, have to stick the wall
Arrived very dentled. I tried to unknead, but it was the best I could get. Apart from this, it is beautiful, light and easy to install.
Fast arrival in Italy but with some imperfections
Deliver what you promise, recommended
Perfect
Meets Expectations includes what is necessary to fix it and feels good quality in relation to price