SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice product for the money.
Pleasantly surprised by the quality. I would definitely buy it again.
Advance payment 5:) Everything is intact, looks good, heavy, didn't understand how to distinguish whether there is a thermostat or not:) Thank you:)
The shower system works very well, and the items arrived with only minimal damage. Overall, it’s great. The only thing to note is the length of the shower pipes — i wish they were a bit longer.
Cool faucet! The delivery is long, but it's worth it! I made the height higher, the top pipe that extends from the old faucet fits well. But it's possible to buy an extension pipe that will go from the faucet itself. I did it as written to close the hole in the wall from the previous rod holder. In the case of an extension, the rod holder will be at a higher height.
Very good quality
Delivered in one and a half months, as indicated at checkout, although it took a bit long and the package was poorly tracked. The seller quickly responded to my questions. Everything was packed well, although one tube had chipped paint, most likely at the factory before packaging. The shower itself looks high-quality, there were no issues with installation, everything fit well. I recommend the product. I hope it will serve for a long time.
very good product. It just takes a little longer than usual due to the weight. measure the vertical tube accurately. In my case, I had to order more.
Looks great 😎 Everything works good 👍
Ok!! . .
Super, arrived well.
Super!!! .
Well protected for the package, looks good quality. Robust base, showers are not metal. They also look good, just need to install them and test the quality. Looks like a good product
Everything matches the photo, fast delivery 📦 I recommend before ordering. 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍
The shower system is very classy and high-quality, despite the significantly long delivery time (up to two months), it was worth waiting for. I recommend it before purchasing, you won't regret it.
I received a shower system. Ordered on March 1, received on May 12. It was not tracked for a long time, it was indicated as "left the destination country". Everything arrived intact, the quality is excellent for the price. Very satisfied, I will recommend it to my friends
I recommend the product. The seller is always ready to help and respond to inquiries. Please let me know how the high-pressure battery will perform over time.
easy to install. delivery very fast
I received the product and assembled it with a qualified professional. The rod for the water coming out from the top is too short. There were only 2 rods in the box for assembly that screw into each other and an additional threaded rod is needed so that the water from the top is high enough. Is it possible to send me one additional threaded rod, please?