SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect
very nice
A very good touch
Very but very nice! Done really well and in detail. In addition, the product has been delivered with greater accuracy.
Buy these climbing man decorations and I loved a variety of excellent and fast delivery motifs
The figurine is of excellent quality, looks very good. The product arrived quickly and in excellent condition, very well packed.
Beautiful aunque pequeño
Very good🤙
Ad described, love it !
Top and delivery received to baby the scheduled date.
Very good and fast
I Love these pieces and I have almost All of the different ones but even if I don't, six will be enough. hard to keep the Grandkids away from them even the being placed high on the wall the soon to be 5 years old wants to climb 🪜 to them! so I let him handle a few to get his curiosity out the way . ok for now !
Packed well and looks just like in the photo
Beautiful, just don't come with the rope
Good figure, very well packed
Excellent product arrived well packed.
Everything is great, I am very satisfied, recommend
Excellent
1000 note packing... Product very well made and very tasteful. Are to be congratulated! I'm going to buy others.
quality is medium. looks nice. but not worth it for the price
Arrived complete already placed
I want to apologize for asking for a refund! Is that, as I had ordered 6 climbers and arrived in a package with only 5 climbers I thought they had been confused with my request and had only sent 5, but yesterday someone here from my building received it and they handed it to me... Excuse me!! As for the service and product, I highly recommend the seller is super kind and understanding and the product is of excellent quality... Thank you very much!!