SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it is very nice. looks just like on pictures. material is plastic and it is very light. anyway we are very satisfied with this. recommended!
A tree, a tree, a small smell of a trichka. For excitement!
Great product, arrived ahead of time, looks great, I recommend the seller. I will order again
Super recommend, in addition to having a very beautiful aesthetic where it manages to make the environment more flashy, it is a plant with the meaning of abundance and prosperity, peace and tranquility😁
I loved the little plant, very beautiful and it is too much in the setup, it came a little kneaded because of the delivery but it was just to fix that it returned to normal. 1000 note
Goods should be added to shvidko, all for these days. Whiglyadak to add Garno and yakisno. I recommend the product, selling as well.
Garniy vase, priyshov for 2 days. I would like to say a uniform. The pupyrka ale all came in time. I recommend the goods. Garments decor
To say that it is beautiful, it is little. The texture looks like a real peach. Beautiful❤️
Shipping and fast. It is good to equalize a little after unpacking and that's it. Already the second such tree, I plan to make the backlight will be at all🔥!
Garny vasonchik for my own cat for the Braider of the inter'Uru, the Duge of the Bagato in the seller of the vibor of the Riznich, I will use it
A beautiful plant. Looks like the real thing. The whole has arrived, without problems, although the packaging could have been better.
Very cute same as the photo
Fast wine and very well cared😁😁. I liked the size and quality. I recommend it for those who think about buying one.
Looks great!
Really a very good product, quality material and does not look like it will wear out over time
Artificial Banzai, I took for gifts, I do not print the packaging. The product itself corresponds to the picture. I called through the Telegram channel what came. discounts are collected on this channel. Recommend product and Telegram channel
A cool little piece vase, which is probably a fine chit on the be-like table Chi pidvikonni.
Artificial plants bonsai small tree pot Fake plant Flower potted ornaments for homemade is very nice. I like it
Otherwise the norm, if you don't have to buy the truth, that viglyadai is not zlamanim, rozmir OK, kolir Tezh vidpovidai,
great product! it looks really nice, I love it ❤️ fast delivery, well packed, delivered to Ukrposhta.
Everything arrived OK. It was worth the purchase. I will buy more and I will point out the product to other people as well. Is a cost benefit.
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Such a yak in a picture, I thought to be trichki more, ale and so on Duge garnies)
Jawn is tuff yo
I’m definitely satisfied with this item! It’s super cute, perfect for someone who loves plants but is super forgetful when it comes to watering them lol plus it came 4 days before the earliest expected delivery date! Plus I practically got it for free which is always nice!