SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have already received them and they look quite good and functional, the only bad thing is that the lower hook does not enter easily. The safest thing is that you have to enlarge the holes so that the hooks can enter well in "U" feet the lower part👍🏼
It's dark gray matte
Very good wall adhesion and very good quality I highly recommend this article
To my daughter for the delivery. All good
It's a little thin, but it's okay.
Great quality!
I arrived well packed, now I have to verify the installation and what is it
As in the image good material, now you just need to know how long it takes to detach
Received with a lot of affection OBG
Arrived something folded, you should be more careful when packing
Perfect, very spacious. I'm happy with the purchase
The installation effect is very good, I recommend it
The product quality is very good
Norms)
I ordered light color sent dark, In the mishmash, the two pendants (hooks) shown were sent One. Looks like they're saving
She made off the newly declared term. I am a Garna, a number of people, ale they sent not that polychka, she was waking up, but kutov. Ale vidkrila dispute and Penny turned. Rasha-GNI, the land of the mrazot and vibrators. Vanya, go home to the swamps, we have no vodka
Product ok, a few days after buying it low price
I thought it was good, more I thought it was bigger, I recommend
Vidm yakiste
I really liked
Not bad for the money.
Very good
Not bad
The goods arrived quickly, the metal is thin in my opinion, but it does its function. The packaging is good. Stickers hold up well, even too well (it's not easy to stick). For their money the price-quality corresponds. I'll order more.
Just perfect. Thank you