SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm on time. Well packed The product exelent quality Exelent light practical design Second you see I buy
In the inventory, it is said to siriy, ale polychka Yakas dark Sira. Numa kriplennya nipki
I arrive well and fast. Need to see the installation
very good idea
Good
Rigorous material well
The product is OK has hardness and this according to the description, it is the pedi color only hope it will not be faded and good material. I'm not using it yet later I'll give another comment.
I thought it was all brushed steel. Not much else is plastic. Not my opinion is too expensive for low quality. Well packed. Fast delivery. The rest all right.
Heavy product made of aluminum requires drilling to assemble
All right. The material a little bit fragile, but price quality well
Is not what I imagined
I fitted this toilet roll holder in my campervan, It's ideal for this use as it's lightweight and strong enough. The finish is good and I really like the design, especially the tray which is designed for a mobile phone but can be used for other items. very happy
The price is good.
I am satisfied with the goods and garnies
For his penny Garna rich.
I look very good
When I bought it, I thought the material would be simpler, much better than expected, this is the most in-account model
Product complies with description, super recommend.
Very beautiful comfortable. Thanks seller package📦Came earlier❤️❤️❤️
Modern design, color corresponding to the image, well-finished material, visually resistant, recommend too much. Will leave the bathroom with air of modernity.
Super)))
Easy installation, fast delivery, good design
The Russian metalevy trigamach for the snow, for the same time, for the Samsung Note 20 ultra, in the sets of 2 screws with blackout plugs you can't do this, you can't get it right, and you can get it right at once with the phone, if it's Bulo bi. Super Shwidka delivery. Product and seller recommend.
Perfect product, exactly as described, Good material quality. Packed well. Thank you.
As described, I recommend it