We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Easy to assemble, just pay attention to the instructions. The material is lightweight, but it supported my pots and pans well. It arrived quickly in Mexico.
It's fast, made of durable iron, and turned out excellent. I highly recommend the seller. It is very useful to me, I am very happy with my purchase.
Looks good and convenient, no need to climb into the cabinet to pull out some pan if it's far away; everything is within reach. Opened the door, took it, will order another one from the other side because there wasn't enough space for all the pans.
Quick delivery, easy assembly, but not suitable for very small or too heavy items. It is ok for middle sized pan fries and pots.
It's simple but practical.
Great quality, easy to assemble, it looks exactly as the picture
Ok. lightweight.
This product is somewhat structurally weak.
It's unexpectedly sturdy. I received it well. Thank you for the fast delivery. I received it well. Thank you for the fast delivery. I received it well. Thank you for the fast delivery.
Worth it for the price
I even placed the order myself. It looks good. There are five trays on the plate.
Very good organization and very good construction.
I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well. I will use it well.
It's very light and feels a bit loose and flimsy, but it's still usable. I use it as a container for drying.
It's simpler and sturdier than I thought. Anyone can assemble it without any difficulty. I was surprised that the delivery was faster than expected.
Oh my goodness, oh mygoodness,
When I first received the product, I thought it was a bit flimsy, but after assembling it and putting the pot on it, it turned out to be better than I expected. When I first received the product, I thought it was a bit flimsy, but after assembling it and putting the pot on it, it turned out to be better than I expected. When I first received the product, I thought it was a bit flimsy, but after assembling it and putting the pot on it, it turned out to be better than I expected.
It's better than I thought.
Very good value for money It's not very sturdy, but it provides sufficient support.
Easy to assemble, comes with screws (with its Allen key) and 5 small plush circles with adhesive to put on the base to prevent friction.
Received the delivery successfully. It's useful.
It's very nice and can organize spaces very well, I really liked it, highly recommended seller, fast shipping.
The product is quite good, it feels like quality material and the shipping was very fast to Mexico, recommended seller.
Arrived well and quickly, easy to assemble and use, very resistant, contains supports at the bottom to avoid scratching the wood.
Great for saving space. But unfortunately, my small 14cm diameter saucepan falls through, please keep this in mind.