SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As I expected, although it has been expensive for what it is, but it has been nice, if the price goes down I will buy another
Excellent. Came very well protected.
Good product. Arrived in very good condition, without imperfections, this thanks to the fact that in my opinion, it is well protected. Is quite easy to put together and bears the weight well.
Biennnn
Has arrived very fast and in perfect condition. Is great, just what I was looking for. I will order more from this seller😍😍
Perfect, just what I needed and they arrived well packed and very quickly.
....
Very nice, hold funkos I'm going to ask for more🤨🫵🏻
Packing well. Damaged Article on one side. I saw it by removing the protective plastic. Good measure and good quality.
fast delivery, but was broken (
Nice and sturdy and beautiful
Excelente
Looks good, hope it won’t fall off the same day lol. Probably will purchase a bigger one on future
cute clear shelf for my dish and hand soap to keep on it
Fast shipping. I love these shelves. I'll keep asking for more😍😍
strong glue. good product
As the images indicate, to place my figures works perfect
I like the shelf pretty!!! I recommend adheres by adhesion
Arrived on time and well packed. Although it arrived scratched from several sides and is not transparent as in the images, but for its function it is fine and meets what is necessary. An ironed Tirol Wall was placed copper and apparently it will resist.
Very good purchase
I ordered 2 shelves one came a curve including the packaging you were crossed
They arrived well and fast, yes it is real acrylic, my only problem was that it is not a 90 ° angle, it is a little more closed, let's hope that when you put something on it over time it will open up a bit.
Product all right everything OK in relation to the shopkeeper to the Post Office this a garbage is ridiculous now they created another stopping point in Florian before arriving Aki order has to stop at the house DK Haddad Na janja house in the squid House takes the plague when product Arrives in Brazil from the capital of Teresina to the interior directly now with this stop and another 3 three days to arrive in my residence, those who work in the Post Office rest with poor management and with mismanagement of the squid got worse now it will charges more tax 25% on purchases below $50 Absurd
Perfect, exactly what I wanted and how in the description. Very well packed and comes with the protective opaque film.
Impeccable!! It brings glue for the wall so as not to ruin it, easy to place and supports a lot of weight. Super I recommend