SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered a pilosos for a new post in Odessa warehouse, ale in front of the new one, without specifying the address and sent to the yakesh village, for that, the bulk of the robot forwarded to the new Batka and in the result and paid for more than 135g for forwarding and delivery ((before the pilosos, the pit is dumb, everything is fine, packing is normal, I have spare parts and rags for a bovine Farm, a keruvannya remote control without batteries. The rest to be like it, ale mites did not try. To speak English. More than sell, you can give a gift for China.
Very good, it sweeps very well after mapping the house, without banging on the furniture all the time. Well silent, comparing with other models. The function of ironing cloth breaks a branch in the daily cleaning.
Spectacular! Surprising what this little robot does! I already want another promotion to buy one for my parents' house! Fully satisfied with the acquisition! Recommend the purchase without fear! The delivery was delayed a little but it was the fault of the post office!
Exceeded expectations, product with excellent cost benefit, delivery was fast for being a product with stock in Brazil
Delivery to the warehouse in Ukraine, the delivery of the goods to the warehouse in Ukraine, the dropatko through the Ministry of Inadiyshov as a gift of 2 cases for dry goods. Robot pilosos in the center of vashtova. For a year to get lost 25 -30 days for a charge of tobto 2 household and demand charged. In the function of the vologya, I will simply lightly wipe the pidloga, yakshchi no brudni PAMI and demand and self-styliy)) in one MID meblami. By myself stuck and by May Yogo vityaguvati (and I can't think about it if you know how to function Such as the yakshchi in the fields of the robotic gentle and wide sills on them, it is periodical to get stuck on them😄Ale in all, I am very happy to buy! May I have a dog and a cat in the booth, and it is simply wool-the same kind of man has made me feel better! Good sales, uncle🙏🏻
Best purchase of recent times...
All right, I just haven't called yet
Handset delivered before the deadline, very well packed, working perfectly, map he makes of the house and very precise, yes it works with the Alexa perfectly easy to match
Box was open
Everything OK, robot is very good.
Product works great, I liked it a lot!
Very good robo
Exceeded the expectation!! Highly recommend!! Cleans well, maps well, good battery… I have already recommended to several friends!!
Is really top amazing quick practice cleaning without wasting time super recommend quick practical cleaning without loss of time very smart indeed gives to replace the super super recommend super super super excellent broom.
I liked the vacuum cleaner, works smartly, removes cleanly, does not dumb. Sent the goods quickly. I hope to continue to be a good helper
Item received very quickly in good shape. unfortunately two of the left side brushes were missing in the pack. The store responded immidiately and agreed to send them in the next working day. I am waiting for them to test the unit. The robot has a very good finished quality. This is the second robot i bought from the same brand. The window cleaner is working very well. I will write a review after using this unit.
If I knew it was so good that, I had bought before, very good to keep the house clean, top product, very good technology, congratulations also to the seller. (Thought I could put a video to show)
Very good, I am using 1 week and I have nothing to complain about
Nothing is more fascinating than watching others work. The product is excellent recommended.
Can buy without fear excellent robot this x8 maps the whole house simply fantastic
Great what it does, dog did not like it very clean well have to clean the reservoir after 2 to 3 full cycles is reasonable the battery I believe it is enough we are loving it
The order arrived in 3 days. Shipment from a warehouse in Odessa, Ukraine. The vacuum cleaner came in high-quality packaging. Works quite quietly, collects garbage carefully. We launch every day, we have pets, and every time we wonder how much it collects. Recommend!
Cleaning Robot, came from Brazil, performs aspiration or cloth, 1 each time. It makes intelligent navigation map.
Really functional robot, sweep mode sweeps a lot, it passes wet cloth well TBM, 70 meters House swept in 50 minutes, total worth
Very efficient in the first cleaning of the House, I liked it!