SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived fast and very well packed. The presentation of the product is excellent and exactly as advertised. I'll test it and put on one more review.
Excellent product. They sent it from Mexico so it took me less than 2 days to arrive, & although I had a big problem connecting it to the app, the seller was always in contact with me to help me solve the problem which was a defect in the motherboard, However, the seller sent me a new one to replace it that took 7 days to arrive from china and once it replaced the robot it was connected and now it works perfectly. He vacuums the whole house and does a decent mapping, so it was a great buy.
Robot very well done, it keeps what it says. I'm very pleased
The robot is beautiful, it seems to be very resistant! She delivers almost everything she promises, aspires super well, but does not connect with the Internet! I tried several times, I did everything! Maybe mine came with some manufacturing defect, or it really is extremely difficult to handle! I watched several videos, tried everything! But unfortunately I did not get the long-awaited connection of my robot with the app!
The zamovlennya in the village of Yatnitsa made the goods for the offensive tijda at the vipperok and the warehouse in M. Odesa. I read Bagato vidgukiv my own priykhati so shvidko ale was ready for herself, so the goods to come to China. I will sell it by me and I will say it myself and once I will deliver it to Ukraine, ale a gift will go to China. Joy did not boo between them if they beat off the TEI of pilosos. In koshtuh my own pennies, I once protested the robot, in Vin I prophesied 5 khvilin and called the stilki, it was already a lot that yak bi-khtos got hungry :) in the sets before the pilosos it went through more and it was lost for the Castle (rag and then it was worth it. And in the gift they sent more dodatki Filtri ^ • ^ I did not use it for the better for the nudvannya, and did not automatically walk the robot for the nstruktsiya not the sovereign;) I am satisfied with the product, I recommend it!
Can buy without fear, works perfectly, aspires perfectly. I confess that I was afraid that robot vacuum would not work. More now that I have mine, I nominate buy a smart one that you won't regret
Really the best robot vacuum cleaner for this price range, it passes away from competitors! Buy without fear!
Very Bao C is crazy, good demaise vacuum cleaner, amansa wife. Breaks too much inside the house, buy.
A very difficult pairing, consume battery 10% per room on average and mop a 13%, it works very well, I recommend cleaning it very well after each use to avoid wear, you have to lift everything because it recognizes every object as an obstacle, the application has a problem with the precision of the. Tow, It seems that the application is for all models, so there are 2 or 3 functions that cannot actually be used, everything is fine. I just insist that you have problems pairing the vacuum, it takes me more than 30 min.
Very good product, but I can't connect it in the app
Still testing ......................................................................................
Excellent product. Cleans very well
Arrived fast Right, I'm gonna take the test
Excellent purchase! The robot met all expectations! Fulfills what you promise! Shipping was fast! Arrived before the expected delivery date! Super recommend!
A great option to help keep the house clean. I'm MTO satisfied
A lot of show!!!! 100% satisfied The robot vacuum cleaner Abir X8 has a good vacuuming function, but the function of ironing cloth (MOP) never worked properly. The robot does not recognize the water tray
This is my first robot vacuum cleaner)! Launched on the very first evening)! I haven't mastered the programs yet, but he makes life very easier) the corridor is clean, the kitchen is without crumbs) he is now my cat's best friend) I will master wet cleaning! The seller is very fast and correct! Thank you🌹
Robot vacuum cleaner robot that has to pay the Internet and is not working anymore the cell phone does not have internet anymore the phone does not have Internet and no Internet has no internet and is not giving
I received two days, God willing, but it's a shipping fault.
Excellent product. Works very well. Easy to install and cleaning is very efficient. I really like it.
I liked that it cleans better than the robo I had from the other brand
Very good product recommend, fast delivery
I did it quickly, I haven't checked it yet
Thank you so much.
Delivered a pilosos for a new post in Odessa warehouse, ale in front of the new one, without specifying the address and sent to the yakesh village, for that, the bulk of the robot forwarded to the new Batka and in the result and paid for more than 135g for forwarding and delivery ((before the pilosos, the pit is dumb, everything is fine, packing is normal, I have spare parts and rags for a bovine Farm, a keruvannya remote control without batteries. The rest to be like it, ale mites did not try. To speak English. More than sell, you can give a gift for China.