SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am not playing for everything, ale in the tsilom of the pratsyu norms. Foggy saw, wool. I didn the robot is not dumb. Ale for such a penny pratsyu SBS. Delivery of the Bula to the warehouse in Ukraine, for 4 days already buv at home)
I've always been skeptical about vacuum bots, after several researches, I chose the X8 mainly because of the vacuum power and lidar system, but I believe navigation wouldn't be a problem comparing with X6 but do consider the extra power if you have carpets. Cleaning is much more effective than my broom and mop, not noisy, cleans about 1m²/min, battery lasts 1h30-2h in "normal power" and charges from15% to full in +-4h. Mopping is also very good however cleaning the bot after the service is "boring" task (not difficult). Navigation is very precise, it tries to find another way and initial path is blocked, we can keep our lives around it without interference, but collision sensors are for heavy stuff. Toys, wires or cloths will get pushed or tangled. The dust box cannot be washed, just empty it, scrub and tap a bit. Long hair gets tangled around the brushes but it comes with a tool to help removing it, and everything can be dissembled by hand for easier cleaning.
Alas, I waited more than a month since the warehouse in Ukraine x 8 is over! Kind of good, I will say for sure that he is powerful, persistently drives onto the shag carpet! After the first run, he drew a map of the apartment himself. The seller was always in touch to answer questions!
Delivered to Kiev for 5 days in time for the moment of the deputy. Packages in 2 boxes, in complete sets, there is a duodatkov Nabir and a ganchirka for a vologny Prib. The rest of the rest did not stand up to be much conquering, the rest of the world was even more timid, the rest marveled as a way to get up to the nazvaliya trokha saw and first got to their bazi for exercise. Diakumo sellers.
All good. Having taken the 8th day and warehouse in the Ukrainian New Day. Daughter
Great product, only that I was taxed by the state inspection, I had to pay another $360 reais
We are loving the robot, it has fulfilled the role of vacuuming well and it passes the cloth very well, N stain. Has several legal programs such as water flow and strong or normal aspiration. One point worth mentioning is that it n aspires and passes cloth to MSM time, or one or the other.
Arrived super fast, I will test and check the operation.
Robot vacuum cleaner-Cannon, bomb, rocket. Of course I have nothing to compare with, but I am very pleased. Issued at the sale on Saturday. On Monday they were expelled from the warehouse in Odessa. On Tuesday in Odessa I got it. Maybe if not for the weekend, I would have received it earlier. About a month later, replacement filters arrived at the Ukrmail, which were the tracking number. I downloaded the application, changed the language, set everything up. Works clearly. Satisfied with the purchase. I recommend the product and seller.
It is not noisy, it is not a Chuti to tidy it in the southern kimnati. In this robot, there are two eyes, so say) two small cameras, as well as the TOF system, thobto: The robot is correct to wear and not to get into the direction and do not. I will change small thresholds: 2-3 cm maximum (in the change there is no, I will not say). A map of the city, long, for a year I will clean up 100 square meters approximately. For the third time I take pilosos, for myself and for gifts, I look more closely at aliolesia
Until the moment I did not regret the very good purchase, for the price range it is will always be a great acquisition.
Robot pilosos Puhe class yomu All clear Such as we have old thresholds and Visoki, we will pass through it, and I will get it, the daughter is bought by the time Committee and the story)
I arrived earlier than dear, I just opened it, easy to set up with the app, looks spectacular, super good quality than product (materials), let's see how it goes in the following months, years, etc. I definitely recommend it!
Delivery very quickly. I haven't used yet .... I need to download app.
Very agile, easy to move, clean very well, map whole house, battery lasts long, A lot of dirt capacity and surprises and when he passes cloth he aspires to pass some dirt because he has two compartments in the water and dust, spectacular
The order arrived in 3 days. After a month arrived a gift from the seller. Spare filters. Works super. I'm very satisfied. Recommend unambiguously
It took me a long time to connect it in the app, you have to hold 2x for 5 seconds in a row, then his WiFi network will appear to connect by the compassed mode (not by the Z mode), but then it was just success. I didn't find it very efficient at sucking very fine powder.
I was led to the vidguki, shipping in Ukraine and 3 days. Of the Ministry of Education and Trade of China. So please feed this nuance into the seller, for you will not trouble. Good order, having appointed me the lower part and I did not rally the taxes on the school. To the very pilosos, the pitan is dumb. CLASSA rich. It is not the same for Edine to clean up in the wings. But love to fight for nothing on the stiltsy Chi tables)) HTO write, if you know the dance-put it like that, if you didn't get any speeches.