SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Until the moment I did not regret the very good purchase, for the price range it is will always be a great acquisition.
Robot pilosos Puhe class yomu All clear Such as we have old thresholds and Visoki, we will pass through it, and I will get it, the daughter is bought by the time Committee and the story)
Product as per description! Excellent quality, the mapping system is very precise and the cleaning is very good, it aspires very well, and the cloth striping is well satisfactory when enabled the "scrub" mode. I do not own pets and my hair is short, so cleaning the appliance is relatively simple. Has UV lamp for sterilization. The battery lasts a lot, quietly serves an apartment of 90 m², in the mode of cloth ironing, almost does not spend battery. Only negative point if I can consider it, is that despite the advanced navigation systems, it bumps into some items and depending on the height of the object, it may end up scratching the vacuum cleaner. The suction or cloth passage restriction area is limited to a minimum of 1 m². I was very surprised with the product and highly recommend the purchase.
Everything went to us. It was good to saw, to know me was like a VIN in my pidlog. It's simple, the answer to the phone😀🙃Delivery tijday
fast and powerful compared to the other vacuum cleaners works with smart life /tuya software and easy to modify the map includes spare mop and spare front brushes. with discount the price was amazing for the features
Delivery to a warehouse in the Ukrainian government, yakraz buoys in the warehouse, then they were swept into a subota, and the vipvoks also had dough at home. Having received all the details. Dodatkov Shard for Mitt, dodatkov. Bowl for mitten and a bowl for a saw. Small kilim Dolat normally. I once tinted a card and a Lisha when I need to vibrate one thing with a decylka kimnat. It is shvidko to be disconnected, the Haki base is not connected to the merry, then the vikoristannya viklyuchai with a button on/vikl (on the side)-Todi and charged and trimak charge. Galvanizing all its own functions of vikonoy good.
Excellent vacuum cleaner. Aspires very well, cloth very satisfactorily. It is only bad because you need to change the tanks to vacuum and iron cloth. Other than that, it's excellent.
I bought it were 2, so much that it is top.
Product arrived very fast, arrived very well packed and super protected against possible problems in shipping
Has perfectly met the daily demand. In an area of 50m2 it aspires well and has enough load for new aspiration cycles. Already in the cloth ironing function, she at the maximum aspiration speed, failed to complete the whole house. Another point noticed, do not know if it is the robot or the router, but, I have noticed constant connection loss.
Good condition and fast
I arrived earlier than dear, I just opened it, easy to set up with the app, looks spectacular, super good quality than product (materials), let's see how it goes in the following months, years, etc. I definitely recommend it!
Delivery very quickly. I haven't used yet .... I need to download app.
Juge class pilosos. Having arrived in Kiev in three days. The Russians did not walk, but pilosos zmig. I will cope with my robot time, the apartment is clean like Nikoli. Vim Raju. A ₚoshiya is a terrorist power, as a Nema in the land
Excellent robot, aspires and puts on cloth very well, exceeded expectations.
Don't know the name of the song you gave me is not from now that you said I had done with the name of the
All super. One seller. Came in 2 days, so a yak of buoys in the warehouses in Odessa and good, but it did not come to the plate of the Mito. The Bob could not be brought to the end and she was wearing it without a remote control, but after an hour it was passed. Clean up the garnet, Vologda did not dough.
Arrived well ahead of schedule, very well packed. Product is exactly the same as the ad. I'm using and enjoying it a lot.
Very good, vacuuming is great and for ironing cloth is good. It is possible to regulate the intensity of aspiration and the discharge of water too, easy hygiene. The app is a little bit boring but it works
Pilosos is fair. She also took over the other. The young people are infected. Boom in 3 days. Seller recommend.
The robot is very good. The mapping works correctly and it aspires well. I found the function of ironing cloth weak, but I saw that it is possible to increase the power of the wash.
Very good came perfect
Very agile, easy to move, clean very well, map whole house, battery lasts long, A lot of dirt capacity and surprises and when he passes cloth he aspires to pass some dirt because he has two compartments in the water and dust, spectacular
Arrived in excellent condition, sent from warehouses in Mexico to the mouth of the river, Mexico, arrived in 1.5 days. So far, it worked excellent in a room, passing under the chairs and bed, successfully surrounding each leg. Thanks to the seller, I recommend the X8 widely.
Better than expected. Normal cleaning has already taken all the dust out of the house.