We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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item
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value
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Place of Origin
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China
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Brand Name
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ELESMART
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Model Number
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A5 36V 500W
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Battery Capacity
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10.4ah/12.8ah/16ah
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Power Supply
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Lithium Battery
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Wheel Size
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12″
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Display
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LCD
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Motor Type
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Brushless Gear Hub Motor
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Battery Position
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Down Tube
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Properties
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Rehabilitation Therapy Supplies
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Controller
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36v 17A
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Loading Capacity
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100kg/220lbs
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Function
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Forward and Reverse
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Weight
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16kg
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Certificate
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CE ISO
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Display
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LCD005 (LCD007 optional)
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Throttle
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Half-twist
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Brake type
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Disc Brake
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Top picks just for you
It has arrived. equipment in good condition, everything is fine. Now all you have to do is attach the wheels to the chair.
What a great choice, the item arrived within the announced time, in very good condition and, above all, of excellent quality. The seller was very attentive at all times and was always aware of my purchase to provide the necessary assistance. Highly recommended and very happy. If anyone can do it, do it, it's crazy to be able to move independently, thank you very much.
Very good quality of equipment.
The seller checks the wheelchair's fit before shipping, which is very responsible; they won't send you an unsuitable model. Although i ordered an a5, the seller found that my wheelchair wasn't compatible and only an a6 was suitable. They patiently explained the reason, and i agreed to exchange it for the a6 model. The seller was very sincere.
Before shipping, the merchant informed me that the sea freight to mexico is very slow and the customs inspection is very strict. I've already delivered it to my relative's house in the us. This way, the transportation process has become much faster. Thank you very much for your detailed inquiries before the shipment.
Now with this machine, i can produce a lot of dumpling wrappers in a short time. It is much faster and saves a lot of time. With this time, i can prepare a few more fillings.
Very practical and convenient
I bought this for my grandma and tried it as soon as i received it! It doesn't take up much space when folded up, and fits perfectly in the trunk. It's easy to operate, and my grandma can use it quickly. It's very stable when she holds it with her hands, and it's convenient for going out for a walk or going to the hospital. She no longer has to push a traditional wheelchair, and the battery life is enough for daily use.