We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Premium Durable Build
High-strength aluminum alloy frame with eco-friendly electroplated spray paint for enhanced aesthetics and longevity.
Stainless steel components ensure rust resistance and structural integrity.
Safe & Stable Stair Climbing
32-inch extended track accommodates up to 3 steps smoothly, preventing bumps or tilting.
Anti-slip rubber wheels (front 8″, rear 10″) with strong traction for secure movement.
Automatic handle lock (red button control) + 4-wheel support for added stability.
Powerful & Long-Lasting Battery
Removable 24V 13Ah lithium battery (90–120 mins runtime) with anti-theft lock.
Safely positioned (away from user) and complies with international standards.
Smooth start mode prevents accidental activation.
Smart Folding Design
Quick-fold mechanism: Compact storage (folded size: 42.5×20.5×11 in) with air-spring-assisted track retraction.
Easy to transport and store.
User-Friendly Comfort
Widened backrest with 4-speed adjustment and vest-style safety straps.
Soft, waterproof PVC cushion for comfort and durability.
Height adjustable (41.7–63 in) to suit different users.
Advanced Safety Features
Waterproof concealed wiring—no exposed cords, quiet operation, and extended lifespan.
Knob control for steady speed management.
Max load capacity: 440 lbs (200 kg).
Reliable After-Sales Support
Lifetime technical assistance + 24/7 customer service.
❌ Not for spiral/curved stairs or slopes >50°.
Always secure the user with restraints and avoid sudden movements.
Regular maintenance required (see manual).
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