SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine. The product is good for the price minus that it has a "pip" sound with every press of the remote and when turned on. Overall it's okay and installation is also simple. The light is great. I recommend it.
Really nice chandelier. I was worried about what kind of product it would be for 140 zł. But it really looks good. It shines well, the fan works. I recommend it. I've only had it for a few days, the only thing to consider is how long it will shine.
super extra product, easy installation.
Great! It turned out beautifully! Great! It turned out beautifully! Great! It turned out beautifully! Great! It turned out beautifully! Great! It turned out beautifully! Great! It turned out beautifully! Great! It turned out beautifully! Great! It turned out beautifully! Great!
very beautiful, I really like it
wonderful super bright features as illustrated in the link recommended.
Fast delivery, bathroom installation is great~~
I was very satisfied with the purchase made, easy to install and works well, the fan cools even at the first level and is quiet.
I bought it for the bathroom and it's really good.
First of all, the light is extremely bright. The fan is smaller than expected but perfect for installing in a small space. I am completely willing to repurchase and will do so if needed in the future. It's nice haha.
The lighting is bright, and the fan noise is quiet... It's really nice that everything can be adjusted with the remote control. But if the input cable was a bit longer during installation, wouldn't the work be more convenient?
I installed it in my little one's room and since they said it was good, I bought another one. There are different lighting levels, color selection options, adjustable fan speed, and a reverse function, which is great.
Good, works well. Remote control operation Second purchase because it's convenient
The price is affordable and the product performance is good. I'm using it very well.
Wow, great value for money... Highly recommended for attention. Good. I highly recommend it for attention. We need to install it in every room. I guess I'll have to order more. If you just prioritize durability, I won't have any more expectations. Good luck
The injection molding part is not good (compared to other products). I am satisfied with the unique functions of the fan and lighting. There is noise from the fourth level onwards, but it's just the fan sound. It can't be helped... The remote control works well for the price!
The brightness control works well and the fan operates smoothly. It's perfect for the nursery.