SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The knives are amazing, this is the third time I've bought them, they're sharp and the quality is excellent.
The parcel took a long time. The quality seems to be good. I did not check at work. For household tasks, for such money, it is very good. The quality of material processing is satisfactory. The dimensions are as stated. I am satisfied with the purchase. I advise you to buy.
Arrived in Ukraine by Express. I really liked the knife, I am ordering it for the second time. I recommend it!
Super aesthetic knives. Sharp. They have a handle so you can hang them. They are not too big, but for me, they are perfect for everyday use in the kitchen.
A knife from AliExpress "not for all the money in the world". Arrived quite quickly in a consolidated package with knives (which are missing from more expensive knives, because sometimes it's much more convenient to store in a drawer). The seller promised 3cr14 steel. on the knife 40cr13 (this is slightly better steel). In the photo, there is a glass bottle with knife scratches. which roughly indicates hardness. but to leave them you had to press well. so most likely it's indeed 3cr13 well hardened (or rather 413 slightly less hardened). who knows also in the photo there is a blade edge after a couple of days of use. so far it holds the edge. I will write back later. handle made of pleasant wood. The design is convenient and functional. I won't write about balance and sharpening. but for the kitchen for such money it's okay. I am more than satisfied with the purchase. especially considering the price. although knife enthusiasts might have a different opinion.
Thank you very much. really nice knives in a great package. Fast delivery within two weeks. Highly recommend.
I really liked the fast delivery, super seller, I recommend it, you won't regret it, just super, thank you.
Maybe very sturdy. Wooden handle, well-shaped. Quite sharp but should be sharpened before use. Fast delivery, well secured, very practical for meat carving.
A beautiful knife. Well spent. The handle is wooden and fits comfortably in the hand. The quality is excellent. I recommend the product and the store 👍.
Good knives, solid alloy and the handle is stamped, which is an indicator of longevity, for such a price they are very good knives, you won't find anything like this here.
Excellent knife, looks as described. Nice wooden handle. Sharp. Can be purchased with confidence.
Excellent knives, I already used them on a rich and tasty pork.
The product arrived on time, the packaging was intact, the size fits perfectly, great for cutting meat.
Sent without delay, fast delivery. The quality seems not bad, there are covers for the knives. I recommend both the knives and the seller!
Packed perfectly. Sheath included. The knife is good, not as thin as they say, but not thick either; in the photo there is a comparison of thickness with another well-known knife on Ali. Very sharp. Thank you for the discount, quality product and service.
The package was received, perfectly packed in a separate cardboard box, everything arrived intact, the hardness is not of poor quality 100%. I definitely recommend it.
Purchasing this product has been one of the best decisions in my life. The entire purchasing process was flawless: user-friendly website, quick order processing, and prompt delivery. The product arrived in excellent packaging that reliably protected it from damage. The first impressions of the product itself exceeded all expectations. The design is stylish and modern, the materials are high-quality and pleasant to touch. All the stated characteristics turned out to be true, and the use is so simple that I quickly mastered all the functions. The product fit perfectly into my daily life, making it much more comfortable. Separately, I would like to highlight the universality and durability of the product, as well as the high level of service. The support service responded promptly to my questions, confirming the professionalism of the manufacturer. This purchase fully met my expectations. I recommend this product to everyone who values quality, style, and comfort.
Everything is ok. Very sharp knife. Excellent quality. Fast shipping. Very satisfied!!! Highly recommended!! !
Looks like good quality, will be useful in the garage for grilling, good price, sheath as a gift, not expected, overall using with pleasure