SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent item, well-made, very detailed and heavy, super fast shipping, 100% value for money.
Very nice and detailed statue.
This spider-man vs venom statue looks incredible. The level of detail is impressive, and the dynamic pose perfectly captures the tension between the two characters. The colors are vibrant, the textures are well done, and the overall quality feels premium. It’s an eye-catching piece that really stands out on display — absolutely worth it for any fan or collector.
Qualitatively Good. Right height. The LEDs create a very beautiful effect.
Excellent quality, the figure weighs approximately 2 kilograms, I really liked it.
It arrived well packaged, everything is fine. It's very nice, has a slight difficulty to fit, but it doesn't bother me, the lights turn on with the wire, really very nice indeed.
Super recommend! Action Figure very faithful to the advertisement and product, a must-have for Marvel/Spiderman fans. He is super handsome! Besides the headlights that stay on when turned on. Note: The box came torn, which caused one of the headlights to break, but I glued it with Tektbond and it worked perfectly. It only came damaged because of that, and by the way the box was in, it was lucky it was just that, because the action figure was shaking a lot!! Thank goodness it was just that!
Received quickly within the timeframe, good quality products for the price.
I love it so much, love it, love it ♡♡♡ I really really really love it. I really really really love it. Love it, love the quality.
Figure arrived without damage and looks great, I'm honestly surprised at how good the figure looks. Great decoration for any Spidey fan.
Fast shipping and product as described, good material and great size, spectacular.
Excellent! Paid €28, at this price it's absolutely worth it! (Not at full price)
Stupendous
Perfect
Figurine in excellent condition received perfectly with the light bulb! I love it, thank you very much with a top delivery.
Very beautiful, I loved it, it arrived very quickly.
The figure is very beautiful and matches the description; it has no flaws and the finishes are excellent.