SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's not perfect. This is better than i was expecting. There are some paint bleeds, but overall, it's well worth the money.
Came in pretty quick and was greatly protected between two huge styrofoam things idk what it’s called, but when i bought this i was just chucking up a prayer hoping it’s good but man it was a whole lot better than i expected, quality is good paint is good and it’s just a really good figure. Only issue i have would be that the figure could be a bit better fitting to the bottom but other than that it’s fantastic. It’s also a lot bigger than my stanley cup.
Great product and received really fast
The figure is absolutely stunning! So many details and it is really well made! The led works beautifully and it brings a really nice vibe to the room! It is worth way more than the current price! Anyone who likes dragon ball should buy it!
Omfg! Do not sleep on this! Even without box, was packaged well, arrived safely and is incredibly detailed. It is a christmas gift, so i don't have pics to share of it assembled as of now, as i'm leaving it packaged up in the foam it was sent in, but it is awesome. Thank you so much!
It’s really nice.
It arrived in perfect condition, it doesn't fit well into the pins of the base but it's not a problem, the lights turn on perfectly, base intact and complete, very good purchase.
The quality is very good, just as seen in the original photos. Recommended by this buyer.
The package arrived less than 2 weeks i got mine with no box and it was basically just wrapped in some styrofoam that they had cut out so the pieces could fit in it nothing was broke everything is painted well the lights work i am very pleased this is for my son's christmas and i think he's going to be stoked about it and i'm very very happy about this transaction will be buying again from this seller
Great value for money! The face is perfect, extremely detailed. The fittings are almost perfect, except for those of the base which are not well aligned with the feet: the statue needs to be put on with some force and remains partially raised, but still seems quite stable on the pins. Apart from that, the only flaw if we want to find the hair in the egg, is the painting which could have been a bit more intense, it remains very delicate, almost "pastel". In any case, I truly recommend it to all enthusiasts because these that I have listed are truly defects that do not detract from how the figure is; in person, it's even better than in photos!
10 out of 10
Super beautiful
Very good figure, details are excellent in all aspects, arrived in great condition and well packaged. The only issue is with the legs not fitting properly on the base, but a little hot water fixes it. Still, I give it a 100, seller 100% recommended.
This first figure i bought and i wasn't disappointed the details are amazing i would highly suggest getting if you’re interested on getting this figure i will be getting more for sure!
The first figure I bought and I wasn't disappointed, the details are incredible. The painting is almost perfect, just that it doesn't fit a little on the base but nothing that can't be fixed.
Very, very good quality and it lights up highly recommend to any avid collector out there