SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is really beautiful serene addition to any space. The exquisite detailing on the buddha figure and the faux bonsai creates a genuinely calming focal point. It’s the perfect size for a desk or shelf, instantly enhancing tranquility and aesthetics. Highly recommended craftsmanship!
Simply stunning statue!!!!! The details are superb! Everything was done delicately. I contacted the seller to clarify if they can check to ensure everything is without defects, as it's for a gift, and they assured me that they can. That's how it turned out. It turned out to be a gorgeous gift! So beautiful that I even want to order the same one for myself)) I could give it 10 stars, I would give it 20! The Buddha statue is highly detailed, well-crafted, and without defects. Just make sure to clarify which plug it will be; the one I received is not European. Everything is perfectly packaged. Each part separately. The light temperature cannot be adjusted, but the power can. There is a joint on the lamp; it would be better if it was made where the tree itself is attached. The branch itself is completely artificial, but it looks good. And I am completely satisfied!!! And the seller as well. Thank you so much! Arrived earlier than the specified date.
Wow, an interesting and exciting article. Fast shipping and delivery. Well packed. Item matches the pictures, expectations, information, and descriptions. Well-made and stable impression. The color is appealing and harmonious. Size and weight are practical, also for carrying. Delivery with USB port. In summary, the item is a useful spiritual engaging device. Those energies are noticeable. It corresponds to the five Feng Shui criteria: Fire, Earth, Wood, Metal, and Water. Recommended orientation for bedrooms facing north or east. This alignment particularly promotes activity, health, rest, and spirituality. Work space, office orientation is recommended towards the southeast or east to promote career growth and creativity. The article harmonizes e.g. Water, earth, air, spaces, objects, people, animals, plants, etc. Contributes to Spiritual and Intellectual Growth. Interesting article.
Everything is great, it fills me with desire to practice and work with people.) meditating with such charm is a pleasure 🥰
This was one of the best purchase ever from aliexpress, i cant be more happier than this. Totally worth the price. The packaging was also done very nicely.
High!! Take no regrets, + 100 to the atmosphere and taste of tea😁