SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, but the instructions are for a different product and you have to assemble it yourself.
matches the description connected chandelier with app perfect beautiful brightness adjustable and quite a few functions. The only flaw is the assembly instructions which are not very clear; you have to guess the assembly. The instructions do not correspond at all to the model, and I had to go through trial and error to assemble it. Overall it's okay, fast shipping. I recommend. matches the description connected chandelier with app perfect beautiful brightness adjustable and quite a few functions. The only flaw is the assembly instructions which are not very clear; you have to guess the assembly. The instructions do not correspond at all to the model, and I had to go through trial and error to assemble it. Overall it's okay, fast shipping. I recommend. matches the description connected chandelier with app perfect beautiful brightness adjustable and quite a few functions. The only flaw is the assembly instructions which are not very clear; you have to guess the assembly. The notice does not correspond at all to the model and I am stuck with it.
The lamps and lanterns are installed, and the lights are really bright, brighter than other lights in the house, and there is no strobe, which is very comfortable to look at.
The quality is good, the quality is good, the brightness is high, the delivery speed is very fast, the customer service attitude is good, and the degree of professionalism is high. I like it.
Good-looking, simple and atmospheric
packaged 10 out of 10 article 10 out of 10 assembled 10 out of 10 shipment 1 out of 10 waited a month and a half for it to arrive in Panama
A very beautiful lighting fixture. arrived quickly satisfied
Very beautiful with many different lighting modes
I selected a few to compare, and finally placed an order for this one. The delivery service is also good, which is very suitable for the style of home decoration.
The lights are here, and they are just right in the living room. The appearance is very good. I like it very much. The light is soft and not dazzlin
I was introduced by a friend to buy it. I was not disappointed. The logistics arrived soon. It was a very satisfactory shopping experience.
It must be praised. It is good quality and low price. The details and quality are very good. It looks very high-end and excellent value for money.
This lamp has a super high appearance value, and the details are also very good. It looks good when the lights are turned on and off, and it is very practical.
The decoration of the home is almost the same. When i saw the good-looking one, i quickly placed an order. The customer service and logistics and distribution services are very good.
Everything is ok as in the order. Thank you and best regards. I recommend all the seller a very cool lamp
I am very satisfied with this lamp, and in the end, it is not particularly different from expensive models in the united state
After looking at many options, i chose him and he didn't disappoint me. Everything was worth it