We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Great quality product!!! Delivered fast and carefully! Everything is in perfect condition! Will buy again!! !
Everything is fine, I recommend this product. The shipment arrived well-secured. It shines really well.
Very nice, exactly as in the seller's photos, works flawlessly.
Good chandelier for the price paid. You can find it in Italy for €600 in luxury stores. It works with the remote control, or by pressing the switch quickly it changes modes. Shipping is very slow. Be patient, it arrives calmly.
The lamp matches the description, looks extra!
Beautiful chandelier, easy to install
I recommend it, I am delighted. The lamp allows you to adjust the brightness and color of the light. The pilot is very aesthetically pleasing.
The lamp is very beautiful, now I need to assemble it. Considering it took a month to arrive, we must add 6 days of delay. but I think it was worth it The seller has sent me a mini LED lamp as a gift.
Not bad, recommended, at this price, the price ratio is very high
It shines very well, I recommend it to all my friends.
Worth the money and more, very good packaging, had to deal with the trouble of collecting the package at customs and getting taxed.
Beautiful! Genuinely great quality and very much worth it for the price. Buy with confidence.
Best
top, really a great purchase, I got two, one for kitchen with 2 rings and one for living room with 4 rings. very comfortable remote control and possibility to control it from the phone, simple to assemble, and beautiful to see. Package arrived well, packed with polystyrene, and plastic dust envelope. Really satisfied, I will definitely buy more.
The chandelier arrived faster than the installation was planned, it looks beautiful, it's a pity that you can't divide it into two switches and operate with light, the price in Poland x3, thank you, seller, I will order it for the next rooms, it is beautiful 🤩