SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is as described, I bought 16 pieces, they were sent quickly, the thickness is definitely more than a centimeter, warm, good, the bulges seem to be for foot massage, cool.
Fast shipping to korea. Very soft very warmful. Goods for baby. Thank you for your service
Looks good. My little son enjoys playing on it. One foam tile was slightly damaged, but it was only on the bottom of the tile. It looks good.
This is so cute
Perfect as described. It looks great and very soft.
I bought them for my washing machine. That help against vibrations (+ softens noises) of the machine, less movement of the latter knowing that we have a tiled floor. 6 out of 8 pcs have been used (the last 2 will be used for other things). Delivery quite fast, top-notch. Excellent value for money!
It's new so there's a slight smell, but I'm satisfied. I bought it cheaply and well. It's new so there's a slight smell, but I'm satisfied. I bought it cheaply and well. It's new so there's a slight smell, but I'm satisfied. I bought it cheaply and well. It's new so there's a slight smell, but I'm satisfied. I bought it cheaply and well.
Installed for winter floor insulation...satisfied.
good quality. I didn't imagine it. It fits very well and arrived very quickly.
a good pack. It is not as thick as it appears in the description photos. They fit perfectly and have edges to finish the shape.
Reasonable price, reasonable length.
At first glance, everything looks fine. We'll see if they hold up in daily use. Several items are missing!
Great quality product!!! Delivered fast and carefully! Everything is in perfect condition! Will buy again! !
I received it well and will use it well. Thank you for the fast delivery!
Very good.
Good
I will repurchase. Highly recommended.
This is a repurchase. The delivery is also fast, which is great.
Like~~~~~~~~~~Like
It's cost-effective~ Some pieces come with attached border pieces, so when placed on the outside, the assembly part doesn't show, making it neat and nice.
Okay
The house looks so beautiful~~ I'll try changing the color later to switch the atmosphere with different colors. Thank you.
Thank you very much.
It fulfills its function
Ok