SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfectly and easy to install. all rubbers and teflon also available.
The faucet is excellent, this is not the first time we've bought it! Relatives also took it. They serve well, no complaints.
A good faucet, many functions, looks expensive. We liked it.
The order arrived quickly, in 9 days. Packed perfectly. The faucet is very sturdy and heavy. Haven't installed it yet.
Not bad, worth its price.
Arrived quickly, well packaged Everything in the set is in place. For the money it looks good, but the tropical shower is a bit short, I'll wait for an extension hose.
The system is excellent, the quality is decent, the only issue is the short shower. Delivery and packaging are top-notch. Each item is in separate packaging. plastic accessory stand. Otherwise, I like everything. haven't installed it yet, waiting for the extension cord, the seller promised to send it for the review)) thank you very much for that. I recommend. The black color is very bright, probably next time I'll order silver.
Everything is great, well-packaged, thank you. Delivery took a week. 👍 👍
Good mixer. wall-mounted telescopic shower. height can be adjusted
Delivery by courier is fast, less than a month to Kaliningrad. The packaging is excellent. everything is included, no scratches. I checked for a month. everything matches the description. mixer, likes, shower, switch work. Installation clear, quick. Only the main shower rod for the bath is 60cm short, suitable for the shower head. For the bath. you need 90cm only then the shower will be higher than the head. The seller promised to send it for free. There are no complaints about the product.
Excellent product. I bought 2 pieces of goods, I have two shower ones. I really liked the quality, let's see how it goes with time. The materials for touch are good. The price is fire, the same faucets in Lemeralene are much more expensive. Yes, the board was delivered to the Avito pick-up point, the goods were delivered in 2-4 days. I can recommend it to everyone else when purchasing. I took black ones. The packaging is secure!
The product was delivered on time, a complete installation kit, super quality, brass and stainless steel. In the store it costs 15000 rubles the same The technician quickly assembled and installed, all modes work perfectly, touch-up pleasant. I recommend the seller
I received a parcel with a shower faucet - everything is fine! The order arrived very quickly. The packaging is reliable, all parts are in place and look high quality. The mixer is stylish, the metal is durable, without visible defects. The package is complete, there is even a shelf for jars, but not matte. I don’t know whether I’ll hang it up or not yet. It's left to install, but at first glance it's an excellent product!
Everything is fine. The quality seems to be not bad. I can't install it because there is no extension cord. They even put down the bullshit. Instructions for generally filling))) As soon as I put it in, I’ll add to the review.
All arrived whole without marriage, very carefully packed with 5 + cute fumtape😁Not a single scratch of everything is not even one print. I'm waiting for the extension cord short, I'll add how to put it with an extension cord. Thank you seller very good work👏👏👏