We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Robot Vacuum and Mop Combo, 8200Pa Robot Mop & Vacuum, Auto Mop Drying/Washing, Self-Empty, Self-Contained Dust Processing
Exceptional power. Minimal maintenance – Experience the ultimate hands-free cleaning with Freo X Ultra, the intelligent robot vacuum and mop combo. Featuring revolutionary vacuum and mopping technology, it’s the perfect companion for pet owners and families with kids. Get spotless floors without lifting a finger from now on.
8,200 Pa Suction for a Deeper Clean – Don’t sacrifice cleanliness for convenience. Freo X Ultra is a robot vacuum with suction so powerful it leaves hard floors and carpets spotless. Chips, fur, cereal, dust, and debris don’t stand a chance-even when buried in deep carpet.
Zero Tangling Brush – A revolutionary innovation that holds a conical cleaning brush on a single floating arm. Instead of getting trapped, hair and pet fur are passed directly into the dust bag. SGS and TÜV certified, Freo X Ultra has a 0% tangle rate with 99.5% of hair getting instantly removed.
Mops Until Shining – Patented Rouleaux robot mop heads leave no gaps and press down with 12N and spin at 180RPM to scrub away stubborn stains. It features AI DirtSense technology that knows when your floors are clean, and keeps scrubbing until they are. EdgeSwing Technology enables it to clean up to the edge and reach every corner of your house.
Maintenance-Free Docking Station – The included base station is a fully equipped hands-free maintenance center. It automatically washes, dries, and refills the mops with detergent and water. Then it cleans and dries itself and offers easy control of Freo X Ultra’s robot vacuum and mop functions.
Self-Contained Dust Processing – Ordinary robot cleaners self-empty their dust into their base station-a noisy and messy process. Freo X Ultra has a built-in system that compresses the dust for 7 weeks of maintenance-free cleaning with a disposable dust bag for effortless and clean disposal (collecting into a standard dust bin is also available).
Tri-Laser Obstacle Avoidance – Paired with industry-leading mapping technology, Freo X Ultra avoids even small and low-lying objects thanks to millimeter-precision lasers. It uses side sensors to hug obstacles and clean up to the edge.
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