We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
very beautiful, elegant, works very well, good lighting, good ventilation. We are very satisfied with the purchase.
This is a cost-effective ceiling fan light. I bought 4 items and returned them all. The lighting is not dim but bright. The ceiling fan is as cool as a handheld fan. The lighting brightness can be adjusted, and it has three colors of lighting, so you can create different atmospheres. Very good.
The wind is moderate and the light is pretty. The shape is quite alright.
Nice item, installation quite easy, practical remote control. works perfectly, three types of lighting and the ability to adjust its intensity with the remote control. fan that after speed no. 2 becomes noisy but already at 2 it does its job. Unfortunately, I believe it is a disposable product, as I don't think it's possible to replace the LED strips if they stop working.
It's suitable for use in the living room as it's not too bright. When used in one stage, it's quite quiet. From the second level onwards, the sound increases slightly, but so does the wind speed. I recommend purchasing.
I installed it in the living room and liked it so much that I bought more to install in the children's room. This time, the manual was detailed and I installed it quickly after trying it once. I received the delivery just 5 days after placing the order.
It's an amazing product.
I bought it and now installed it. I was worried it might be broken, but it's fine. It arrived without damage and the installation is very simple. The app is also available on the Play Store, which is convenient. To connect the app, turn on the switch with the Bluetooth symbol in the left center, and press it within 5 seconds. I hope you can use it for a long time. If the wind is above level 3, the sound is a bit loud.
The finish is good and sturdy. The remote control is a bit flimsy, but not bad. The LED is bright enough. I bought it because it said 5-day delivery, but it changed to 7-day delivery? Serg.. It's quiet up to the second gear. It's noisy from the 3rd gear. Battery is not included. All bolts for wood and concrete are included. Thank you to the forward company and Korea Express staff who cleared customs over the weekend. I recommend it only if the durability is guaranteed.
If only there was a wiring manual, it would be perfect, but I am satisfied with the quality and performance.
First of all, I received it well.