SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't used it yet, but the price is good. I am satisfied. Spark a lot .. If it's okay to try it out, I'll buy it again for gifts with friends.
Very good the product. No need battery is Rechargeable
Good product
The product of the priyshes on the Tizhden ranch. The same class projector I was buoyed by the buildings of the room. Decilko regime of projects, contrast and other. Seller recommend
The child likes it so much. I tried to write it when I'm feeling down, but I don't see it anymore. I recommend for the price. I'll buy similar ones one by one. Thank you. I recommend you...
I loved the product but they should improve the packaging so that the boxes are not damaged and protect the product
I think I did a good job. The composition is more diverse than you think. I wish the baby good.
just beautiful !!! my children love it. came quick .
There is little noise, and it runs well. The goods are very good. The child is asking me to turn it on every night.
If you completely darken the room, More good! I love my daughter so much.😊
I bought it for my kittens, they loved it
I went back a little faster and I was slightly worried about the baby's eyes. I think the big kids will be fine. The whale is cute and new and better than I thought ^ ^ It's a good deal. I think I will use it well when I sleep!
Very fast and very good quality. Come a lot of tapes to change the images. My baby loves it. It has battery which makes you wear it anywhere
Excellent product, it is rechargeable, the images it projects look great, and it brings many figures to change them
Works perfectly and is very beautiful. Recommended👌🏻
Happy for the purchase wonderful projector
Very cute. Picture isn't sharp but for the price I'm very happy with the item. Interested to see how long the battery lasts per charge.
The shipment was delivered within the prescribed time. Everything works. I recommend the seller
Good images we really liked the baby is entertaining and he liked that everything is important well and without failures.
Fancy children night light. good battery operation time. would like to see a timer setting