SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was easy to install, so I didn't help my husband. The brightness is well adjusted. Orange light white light. There are two of them. The fan wind is fine until the 1.2 stage, but if you turn it over, it will be rattled. The whole room is cool, so I don't think I'm going to be strong, so I don't care!!! The fan sounds a little big.
Great solution with fan, remote control and various brightness functions, fast enough shipping and perfect packaging.
The installation is the same as replacing the back. There were only three pieces of the piece fixed because the old lights were installed. Nevertheless, it is very sturdy without shaking. When I weighed my back, it was as light as 1.1kg. There is little noise until the second stage, and from the third stage, it is quiet with a fan? It's more quiet than a TARP pan, and there's no ceiling ringing. The remote control enters two AAA batteries. Many people have already left the advantages and disadvantages as the latter and left it mainly on what they did not mention. If you are attracted to this shilling fan, I recommend that you do not want to buy more ~ The best of our groom who suffered to install it in the end!
Very nice fan and light. Bigger than the others offered here and it does a great job. It lights up the room very well and circulates the air with 6 different speeds. I put it up where there was no light so I added the wire using a cable concealer. It was a very easy installation and my daughter loves it. It did take an extra month from the expected delivery date to arrive.
The price is cheap, there are many functions, the brightness is the same, and the fan is in the forward and reverse direction, and the brightness it is also controlled and I am so satisfied with this price.
The toilet is hot in summer and there is a lot of bite after the shower I turn the fan every time. I installed it, it's really easy to install. The price is also much cheaper than the goods sold in Korea. The delivery is also faster than I thought.
The highest cost cost ~ ^ ^ Thank you. I'll use it well ~ ^ ^ Thank you. I will use it well ~ ^ Thank you. I will use it well ~ ^ Thank you. I will use it well ~ ^ Thank you. I will use it well ~ ^ Thank you. I'll use it well ~ ^ ^
The design is pretty. The fan is also cool The remote control is easy to operate. Easy to install No fan noise. And the cost of money is good. Unlikely products I will repurchase♡♡♡ It is highly recommended for those who wish to purchase♡♡ There was no shipping or packing.♡♡
It's a big hit, it's the number one product I bought from Ali, there are 3 color changes on the remote control ~ there will be a back-up adjustment, is it possible for this price? You can buy a piece of money ~ make money, it's easy to install ~ ^ ^ ~.
Very easy installation, quiet operation and many functions makes it a perfect purchase for the bedroom.
Cheap and usable .. All right... Well. Reverse rotation is good and brightness is also well controlled. Whether the timer is working or whether it is 2 or 4 .. Unknown .... ㅎ ㅎ I hope you have a led confirmation window.
It's good. I'll write well. It's good. I'll write well. I'll write well. It's good. I'll write well. It's good. I'll write well. I'll write well. It's good. I'll write well. It's good. I'll write well. I'll write well. It's good. I'll write well. It's good. I'll write well. I'll write well.
The packaging on the way got its🤬Unfortunately did not protect the lamp. One arm broken. That's the way things work.
I was a little bit Elky when I installed it. It is a straight-shaped fixed plate that was turned off before, but this is a cross-shaped fixed plate. The position of the panel box fixed screw was wrong, so I fixed the hole with a new drill on the cross fixed plate. It works well. When you don't use the remote, turn the main switch on and off and repeat, you can choose the light and not the fan. It works well with remote control. It is a product to be used.
Between the living room and the kitchen, the back is old, The wiring was also in a state of hanging, I hardly use my back in the center. Sometimes I turn on one of the Central lights and live. Existing electric lights have been scrapped and purchased The shipping came fast and safely If you look at the pictures, they 've been neatly taken or broken. It's easy to install and light up. The amount of light can be adjusted brightly, so it's good. And the fan's good location is in front of the bathroom. You can take a shower and dry it right away. Just buy this.
The price is good. I installed it on the veranda. It's cool.