SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't think the size is bigger than I think. It's a little different from the size described. It's neat to do it. It's good because it's not seen in the front of you.
2024 Best Ali Products box. I'm going to buy a bigger one, I'm going to assemble it, but the finish is already fine.
The plastic is a little thin, but it's nice to install it ~ I don't think you should use a lot of heavy things ~
It's the first copy of furniture from Ali, but it's made of plastic. It's easier than you think, but there's no manual, so the assembly is confusing. It was, but I like it very much. It's so unexpected. I installed it all, and I didn't know where it was used. I'm Left, but I'm ready to install it, and I like it. Is that a thing where I use it?
It is easy to install and simple, and it is perfect for putting lightweight and bulky props. The handle was better than I thought, and most of all I can't see it. The delivery came in 5 days. Cook My product seems to receive more than double than that, so the price is good. I'm 4.5 stars.
I ordered it instead of my mother. I can't open it and assemble it. When it's rain, the courier box is wet and only the box is opened. I'm looking around at the angle.
I got rid of it. I couldn't get a place, I had a big heart, I was working on my room, and it was my clothes, my pillow, my bar, etc.
I can't see the inside in white. If the plastic material is hard to touch, there is a feeling of being crowded, but it doesn't seem to break easily. It seems to be enough to keep a light type of clothes. Thank you for the stuff. I hope you thrive...
I ordered it because I thought it was 5 Dan ~ ~ 2 pieces were delivered. My fault I did not confirm the final order. The product looks sturdy like that. It's three steps ~ ~ It's clear.
When assembled, it is huge, but the box is also large. When assembled, it becomes solid, and before assembly, it was a little poor. The handle is synthetic leather, but I think the plastic will be better. The 7 cm 5-step is really big and fits a lot. Tight into the compartment next to the ovanda boiler
I bought it with the veranda system. Thanks to him, I got clean. I can't see it inside. It's more neat. Durability is a medium feeling, not too weak or too strong. It's a clean-up system that can be used for a long time if you don't raise anything too heavy
The exact size is 68cm wide and 42cm long. 2cm smaller than the specification. A 70-wide four-story discount was purchased for $30. Purchased on June 1 and received on June 10. The four-story is not bulky because the delivery is in the state before it is assembled. An adult male can be lifted. The weight of each first floor is also light. Easy to assemble. I don't have a manual, but it comes out in full assembly size. It's not solid or solid, but it's useless. Best of all with wheels The disadvantage is that the top lid is not 1 letter. I Bent with a little bit of a sub-water line inside, but there is no big problem in writing, and the exchange is annoying, so I just decided to write it.
This is my first time buying furniture products at Ali, but it's really okay. The design is also neat and sturdier than you think. I bought a 60cm product, and the internal storage space is larger than it looks. I bought it for my wardrobe and stored all my clothes. I didn't like spending big money on my wardrobe, but I'm very satisfied with the low price. I bought it in white because it looks like a transparent door, but it looks neat. It is easy to assemble, and the door is also strong because it is a magnet. But I didn't know how to assemble the wheels in the first place. I don't know what a round part is. Put the wheel on a square black part and push it on the edge. If you put it in, it will go in. I will write well!
It was light and above all, so easy and easy to assemble! When I put it in, it went in more than I thought, and it was quite well stored, so it was easy to clean up ~ ~!~!~! There were many similar kinds of storage boxes, but I chose them because they didn't seem to be in the box. I am very satisfied!
The first thing I ordered was the latest. First of all, I put it in one side of the living room. I'm trying to use it as a concept. There are people who are strange, not white. It seems to be even more beautiful, and the handle is better than I thought. I also purchased 5 and 3 additional 70 sizes.
I contacted you because of the missing parts and I am waiting now. I will leave an additional post when I arrive
I didn't want to stack it up, but why did I think it would have all the lids... The other thing was covered with a newspaper on top. Anyway, it is durable and tidy