SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quick but I suggest getting a bigger size but it’s still supes cute!
Super fast delivery super recommended to the seller for future purchases and good material is made the product
Nice gift for a girl thanks to the seller for sending it so fast
In real life, he is pinker, well, the soft is good
The carpet is soft and very pleasant to the touch, full match the picture I order for the second time, but it's bigger in the baby's room
Nice color and it’s soft there’s not much fluff on the rug but it’s super cute cozy in my room
It is very nice quite soft and wide, the color is a little more opaque, but this cute, it meets the description
Good product but works very well the child is happy and c the main thing it dries quickly and washed as well
Beautiful, I will buy another same to put it next to, only a little hard but very soft
The rug is really soft, and even when it is kind of thin, I would say it is really good for the price. The shipping was really fast.
AWESOME SAUCE I LOVE ITTT it takes up most of the room in here like i wanted it to!! Admittedly it’s very thin and moves around a lot so a warning on that but otherwise i love it (also delivered very fast)
very soft and the perfect size, kinda thin. measure where you want to put the rug before buying !! if ur lazy like me just use the measurement app
this rug is perfect for my daughters bedroom. it's a bit thin but it is expected for the price. Nice and cheap.
Good quality product, not wide too much fur and is very soft. The color is exactly as in the picture.
Very adorable rug… other than finding a strange deceased insect on one of the ends in the fur, thankfully I was able to have the confidence to not gag and get it out to flush down the toilet. Very great addition to my pink room