SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!
I wrote with a seller in connection with certain learning about the assortment. The cave was super fast. Within a week days I received delivery. Perfect accuracy to the extent. The grid in black color on the gray window-practically does not fall into the eye. You're warmly!!!!
Fast delivery, fits perfectly. comics sit well. Sizes passed to seller, top service
Third Order. Very serious seller. High quality mosquito net .... advised
perfect size! very comfortable usage . it's invisible at the window
The mesh is of high quality, but it is not suitable for tilted attic windows. The magnets do not hold the weight of the mesh, it should hang strictly vertically. There are no complaints about the product, I myself was wrong. Need to order with Velcro
Good purchase! Excellent quality
Excellent, the mosquito net fits perfectly. I recommend the seller as he arrived quickly and the installation was quick and easy, they still exist cheaper but this is great
The screens were adapted to the exact size of our windows. Works perfectly Looks amazing and very professional.
Good match! I spent time measuring the exact size as they said and it is perfect. I spoke with the seller and said my measurements ant he sent the correct measurements for my window. Thanks
Excellent Product, looks very good and makes a great job. Fast delivery and rose hauit. Thank you selling expensive.
👍🏼👍🏼👍🏼
The product works excellent, I am very pleased. Dimensions 120 X130 measure measure. There is only a glass window. Easy installation from thought. Fast delivery and rose hauit. Thank you selling expensive ++
Perfect Fit😃Size 60x110
best! amazing! 100% recommended
Excellent product and easy to install
The mesh is good. The seller is super, but apparently because of the large window the magnets are so-so. Window 172 X 210cm. Velcro on top and magnetic tape on the sides which does not attract parts very well. For another window I took with Velcro at the edges and I think this is the best solution
Good quality of the net, feels very valuable. The adhesives also hold very well. Only the magnets are a bit weak, so that slight gaps form despite little tension
As described. Very easy to install. The magnets are not so strong but it is OK. The size is OK although for my window it was a bit too long so the bottom stays open.