SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything in excellent condition covers the light very well, size according to the publication, the color is beautiful
Removing the clarity the size corresponds to the described quality price
It makes its function completely, very beautiful color and in the photos you can see the comparison of a normal curtain and the item
It's fine, but I think the resort's kind of expensive.
Good product, the material is not so good but fulfills its function.
If you want a long measurement of the curtain order the 100 by 200 of this size I ordered them and they are perfect arrived very quickly picking up the seller
extremely thin material but does the job pretty nicely. would recommend and will buy more!
Very good curtains. They were perfect and do not let any light pass. I recommend ironing to remove the folds from the packaging.
They look good. After placing them we will see that they remain
They seem good to me although they are a bit thin but I like that if they do the work of not passing the sun to my room, I asked the girls for them and they were exact at the window, the color is very cute look very elegant I will order again but the bigger ones for the bedrooms
The curtains feel quite thin but if they comply with covering the sunlight since it darkens the room where they were placed
Exact to measure, they look good quality although you have to wait a while to see how. Last.
They are thin but if they cover the light quite well I am very satisfied. Noise cancellation I don't know how much to believe it but if you just want black out curtains work great
The curtain looks good price congratulations, the black-out really is accurate. I hope it lasts.
So, because of its price, I think the vrdd is exelent, it does not let the light pass, but I received one (logical) I thought you were all (except) and I asked for another to complete but a good product