SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the protect came fast . the project very beautiful work good ill buy of this. thanks for the seller for packed good
Excellent, illuminates the room very well, makes it very beautiful, I recommend it, both the product and seller
Very cool ice lamps. Ordered a pair in black at once. The quality is very good. Package super-itself lamp, USB C - USB a charging cord, mount, screws and sticker, and even remote control. Everything is fully consistent with the description, video and photo. The scope of application is very wide. Very satisfied, I definitely recommend the product.
Product well built, materials appear to have great quality. The touch buttons are well sensitive and responsive. The fixture magnet on the base is very strong and allows free rotation to direct the luminaire. The remote control works very well. The type C cable for charging that comes with the product has a good length and thickness. The delivery was fast and the product came well packed and protected. I recommend it.
It looks wonderful, it would be necessary to try, it looks wonderful. I will buy blank again if it works out.
The lamp is of excellent quality, including wall mounting bolt and attachments to paste. Everything perfect.
Received quickly, thanks to the seller, packed well. works perfectly, even there is a timer.
The lamp is very cool! There is a remote, but it also works from touch. Changes colors from yellow to white. And can be used as a flashlight. The seller did not communicate because it was not necessary. But thank you very much for your fast shipment and good product!!
Very nice product I bought 2 PCs remote control and functions I recommend very good.
Nice lamp. Bought two to have in the bedroom. The light is nice and cozy.
Excellent, very good quality, it looks warm, coughing recommended, easy installation and use
I love I am super happy with my purchase, I will surely order more, for the other parts
In love!!! They are amazing, they have good power, the material is excellent, they are very sensitive to touch so with control
Very good Beautiful Light It's a good score that the framed looks more expensive It's very easy to install, and you can also install shit. It doesn't take me five minutes. Delivery is also good with on-time delivery
Reached Mexico DF in the indicated time, perhaps if they were more powerful of the light, everything else very well
Very high quality! Strong magnet! And also very strong two sided sticker, so you don’t have to drill it to the wall ! Highly recomend!, also 1 remote works on two lamp 👍🏽👍🏽👍🏽
Super product! Sends fast, easy Installation with double-sided or screw provided. A remote control works for several lamps at the same time. Very qualitative. Have just been installed so I have not yet been able to check the battery. But for the price I recommend!
Super lamp in Poland I would pay for to3x so that I recommend the mega quality does not deviate from those from the store and with the remote control.
The Leu here is perfect if you have no outlet nearby. The light is ideal as a reading lamp.
I loved it, it works very well good material. I will buy again for the other rooms