SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is ideal, even more like me. In US There 1200 a hryvnia on the rosette of the cat, and there was a 520 hryvnia. Delivery is close to two types. Rashisti pride at the Pekli
I haven't ridden it yet, but it looks good. Great product, although the box arrived a little unarmed.
this is super product which we got with cheap price. I can put almost all plates which I am daily using . this rack is strong. space saving as well. i highly recommended this......
It is very beautiful, it has average size, the base is plastic, it is a little thin but it will not be damaged. Do not fit two large pots on the bottom, it is not for large containers.
Wonderful, easy to assemble, functional, arrived raoido
Great, well packaged, easy assembly, nicely made
Super product
I liked the drainer, well packed, it comes as it is in the photos, complete, it looks robust, only it took a long time to arrive, but it was worth it, if I recommend it
Fast delivery and product accordance I recommend
Satisfied with my product, practical and good quality💯
Received Today👍🤠🤠
Newly armed, arrived quite quickly
I loved it, easy to put together and it's exactly what I ordered and the order arrived in 15 days. Thank you!
I loved it so perfect, practical and beautiful as it is.
good iterm worth the cash and delivery on time
It's excellent
It is nice and looks good quality, only it does not bring bad water drainage and it does not spill the water itself
Beautiful my charm looks very good quality equal to the reference photo
Ok I just only want to say the minor defects of this product. See carefully my photos zoom it to see. If you have a sink like my sink you can have an idea how it will look. First I want to put vertical but the water drainer will not reach the sink so I have to position it horizontal witch I don't like. Second one of the leg has space, they're not equally balance even if I put on the floor that one leg is shorter than the rest. Beside these two major problems is OK.
The cutlery box was broken, I got it right
Very easy to assemble, bring the instruments to put it together, it is very beautiful and of good quality, I super loved 100% recommended, it seems that if it lasts
The stockings space is a bit small the orque that we put on a mug but it looks solid
Haunted drainer with capacity. I recommend it.
high quality, value for money..
All good, arrived on time. It's easy to put together, it looks good. Arrived well packed. It came with the detail of the crooked key, but it is a detail, since the other side is also functional. I recommend it