SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really cool light l! Much better than anticipated! Would work better in a set!
It is really beautiful, I was afraid that it would be damaged and it was not. Arrived perfect. It has many modes, colors and control is the most practical. The photographs do not do justice to the colors, I loved her!
It's cheap. Quality is well It is bright for mood lights and dark for lighting. It's a little artificial. But if you think about the price, then everything is just as much as it will be. He wasn't Ali.
Very beautiful, it has a wide range of colors. The only downside is that it has to always be plugged in to make it work.
Fast delivery, not slow. the condition of the package is in good condition, not dented, not torn. the box is in good condition. very good quality product. i like it very much.
Good lamp, with various colors, fragile material, will depend on the care, quality and normal price.
Arrived pretty fast
Really cool lamp, we can be enough. Came the Tzila and prosperity. To create a good thing, get to the whole question and convey the atmosphere to them
Good product it conforms to the description and delivery in almost 20 days. Thanks to the seller🙏
Top it works very well with good water decor floating on the wall with remote control and 15 colors👍👍
LED brightness is not adjustable. Except for this, it's okay... LED brightness is not adjustable. Except for this, it's okay... LED brightness is not adjustable. Except for this, it's okay.
Very beautiful in the room thanks to this spotlight, the only negative is that it buzzes, no defects, I recommend)
Shipped fast packed well. ITEM is all made from plastic, there is no glass. It works well changes lights based with remote control. There is a sound coming from motor which rotates the light, so it is not silent but not noisy.
Very good nightlight bright color I am really satisfied with this purchase Thank you seller top👍👍👍👍👍👍
good good good good good good good good good good good good good good good good good good good good good good good good
Small, meditative-looking lamp. Not too dark when you shine on the walls. Stable with USB connection there quickly. Engine audible
It is the third that I buy to illuminate every corner of my house haha They work excellent. Very good to set the mood.
A cool lamp, a whiglyadak of the promenade of the water. Mak Bagato koloriv and yaskrave. Ruts to make noise
LOVE this lamp. Comes with instructions, remote (with battery). Kids are so excited to try this out tonight! Just plug it into a USB plug and go! It's great. Also packed safely!
I recently purchased the ocean wave projector and have fallen in love with it, the way it lights up the room with so many vibrant colors to choose from is truly mesmerising. Exactly as advertised, very happy with my purchase!
Good, recommended The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. The product will be given a photo of the seller's description. delivery shvidka ʼ, pakuvannya is good, my daughter for the goods is me vlashtova. Tova
It is a class-year-old, to be regulated by yaskrave and kolir Svitla. On the Nyyasavishy regime of the order of good.
Works just as described, shipped quicker than expected and is also super cute
Trins are not rivna, ale is not daggant. Light bulbs to spin and cause minor noise, not critical
excelente