SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived well protected in bubble rubber, it works perfectly, I do not regret the purchase at all. I liked it quite a bit.
I jagged for coins, I went 2.35 Bax and I'm not pathetic😍So beautiful, TSI vidosi in tiktotsi do not break, even a garny svitinik) pratsyu vid of paverbank about sockets. Delivery of the Bula shvidka, ale VIN No packing at the box... Lisha pupirka, ale doyhav and good. I sit high
Duge Class lamp for 150 UAH (through coins)🥰Beautiful, buy koloriv, pratsyuvatime and Vid sockets and Vid paverbank. Ruts to make noise, ale is not tense. In short recommend
The night light is great, the control board works great, the package arrived in just 10 days
Delivery was completed as soon as possible. The packaging is quite decent. The order was made by chance [before bedtime]. An interesting thing to give to someone. I thank the seller.
Came tzile. To put down the same infallible as a nichnik. Before Kharkov came for two tizhni to the Ministry of Express. I can recommend cotton
Same as the description, it illuminates very well and in different colors, I am satisfied with the purchase, thank you
I arrive well, before I thought, it also works well
I like it very much but the problem is that it makes noise I dare not open it to grease I do not think it is normal but it is already great
A bit noisy and the light shape is not strong
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The price/quality ratio very good
Im very happy with the lamp. Its beatyfull and very silent. I hope to get another one!
I'm a class thing, I took it for coins. Mazh pratsyuvati vid paverbank, in the control room of keruvannya the same battery. I 16 riznich koloriv, 4 rzhimi, svitlish/Tinnish. Making noise, ale is not critical. I'm fooled
It's pretty. You can feel the effect of the light reflecting over the calm surface. The disadvantage is that the remote control reception distance of this product is too short. Rather, other products that receive similar signals work together. The funny thing is that the remote control is short, but the other products are so good with this remote. Oh, my God.
Very. Pretty I love it, only small bit doesn't work with my connected socket a pity. I recommend this purchase.
Shines brightly, but makes a crack when rotated.
I liked it a lot, I recommend it
This thing is so cool it’s so tiny but it’s so cool and it works so well
It’s very beautiful but I wanted a rechargeable one.🥹 hkk It came very fast ✨ recommended. ✨🩶🧡💜🩷💚💙
Great lamp, a little torochtitis, but overall super. Many modes, remote works well, recommend.
The delivery speed is just super.
It has a faint sound of when it turns but illuminates well and the water effect is cute.
Class thing. Garne pakuvannya. Just be like it, I took it to my friend, for a gift. She herself, who was wandering around her. One high primati bath with a kick
The svitinik came from the name and the right, the support, all the functions of the right. There is only one geometry for the promenading of the city, there is only one for the news, the Kolori can have vibrati and the skin with his button, with a galvanizing one for the remote control, for all and Kolori in the city. There is a contact button on the body of the snake for all functions on the COLA, in addition to including and viklyuchay. In the tsylom of contrivance, a swell of simplicity, cheap, to that there is a misstatement. The order came to the Vvidachi point after 14 days...