SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in two weeks, bring 12 albums to screen, some look unrealistic but others if they look good, it's worth it
Very well packed. Has usb-c input. All right. Then I'll Post how he behaves
This article is wonderful. It was very clear when I tried it. Has good sharpness. He has movement, you will love him! It comes with 12 discs. Easy to use. Many thanks!
Thank you for the Galaxy projector well received and without damage. Works great and looks very nice for the evening. Continue to recommend.😃👍👍👍
Really I am very happy it arrived quickly before the scheduled date it is well packed it was protected I thank the seller I recommend
For the price is a very good product. Super toy for kids.
The very cool projector, having received the Duge shvidko, the yakist chudova. The product is not a part of the seizure.
Great item. Of great construction quality and completely complete. Perfect to give with something different
Perfect gadget! That's another purchase, for my friends. It's working guys!
Beautiful image projector, maybe it lacks a little more definition.
Rratsyu. Juge class projector, all matched. This is what kind of paverbank. You can bait the parade of planets, the Dormouse system and
Very nice The images are very defined I like it very much The rotating movement helps a lot to make it look realistic
Arrived very quickly. Like a super night light. But far from the planetarium.
I arrive super fast, less than a week, I really love it!!!🤩
I recommend it widely, it comes well packed and is of quality
I'm a little bit sorry that the film resolution is falling. It's okay to save the atmosphere.
The projector is a pass. He would need one more box for the album he is wearing. Vivid colors, moving the image is very relaxing. The plug is missing to connect the termination. Brings the usb cable alone. Warm price ratio seems excellent to me. The box was not protected and it is true that being something delicate should bring some kind of extra protection for the shipment and the shipping deadlines were not met. It can be programmed and turned off in an hour or two hours.
Looks good in general, the image of the moon is the one that has the greatest definition, the other images do not look so good but it is because of the resolution, not because of the projector failure. The room has to be completely dark to make it look better.
Garny projector good to bring a quiet one I recommend
Very beautiful, the projection is perfect!
I like not to buy Korean Taegal items ^ ^
Projector for 2 tizhni. Duge class! I will describe everything, I will use Garna.
Just awesome. And 12 space lenses included. Only to recommend
The package arrived in a very good condition. The item is packed very well. high-quality product came with margin 12 options to change the planetarium picture. Thank you for the fast shipping.
Amazing, it looks beautiful and works great! Comes many Image options, has timer!