SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very small and very cute, well as decoration.
A cool tiny nightlight. Nicely Made
✨️✨️✨️✨️✨️✨️✨️✨️
Love it, very good, it lights up well by the size
The delivery is very fast. The lamp is for night use only. Its brightness is like a paraffin candle.
I love😍. It is super functional as room light in the room or as night light in the room. It is also that it is very cute. Take into account (as it says in the instructions) that once loaded automatically turns off after 1 hour. Then you just have to give a touch and it turns on again. I have read negative reviews that do not correspond to reality, basically because people do not read the instructions. Lasts a long time. And at night this feature is perfect because she turns off by herself. If you use it in another place then you give it the touch. The lighting is obviously simply decorative but also at night in the room is very useful. The color is beautiful and the light super warm, as its name explains.
This very little more than I imagine is beautiful
The lamp is very cute, the yellow light of it is great and brings a certain charm to the environment. Besides it comes a cable to connect and recharge. A grace!
Very beautiful, the battery lasts long. But the power button is at the bottom, it depends on the position it turns off by itself
Light warm and very soft! The lamp is rechargeable and has 12 hours of foncion
The delivery took a little bit, but it's so cute I bought well at a cheap price ~ ~
Product as described!! It arrived with a small spot of dirt, other than that the delivery was late!!!
The desk is so good.
Box was a bit messed up but the product works well and is in great shape. It’s small and can probably fit alongside other decorations if you have that in mind, and it lights up nice and warm. Any case, pretty damn satisfied
the lamp is super cute.alsonsuper small. the light is warm. the shipping was supper fast. I like it very much and maybe I will order another one in the future
Is identical to the image. It's very pretty! I loved it. Everything perfect.
Very satisfied! Same as the reference picture, it looks good quality, certainly I would buy it again
Excellent product, very happy with my purchase, works given a touch on the top, has dim warm light suitable for environments.
smaller than i thought but still very cute, the light is more dark yellow than white
Small size, which I need sweet and beautiful.
Very pretty.
It's the picture. That's GuyJob.
Good👍🏻
Excellent Product, meets the promised, good material
The delivery is fast, 18 days. Standard packaging, postal package. The quality of the product is excellent, exactly as described. The lamp creates a mood. Shines with a weak yellow warm light. The power button is at the bottom, and it is not too convenient. But generally recommend!