SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, arrived on the agreed date, has a lot of strength when vacuuming, I recommend it😍And the price is incredible
This is the third vacuum cleaner of this company, which I bought for 200 PLN. Great. I recommend OK.
Quickly and efficiently served. Looks great and looks good. A little loud but you get used to it. Weak thrust is a defect. It can be used for small cleaning. He warms up a lot. So cheap when the year comes, there will be no loss.
Not a bad vacuum cleaner, works from the network, makes medium noise, the dust has collected the hair well too. There will be no claim for super power, but in general, for quick cleaning, the room is what you need. Came quickly on the 3rd day in Germany.
Everything correct aspires very well and makes very little noise undoubtedly a good purchase
Perfect, works very well for the price you have
A little noisy, but it sucks well, Received open box, it is strange that it does not carry any type of seal, fortunately there were no missing pieces
I admit that it is a very good product, I received it and it was in perfect condition, everything well packed, the box in optimal conditions starting from the point that comes from Germany to Spain, the inside of the box came organized and adjusted so that nothing moves from the site; The product was tested as soon as I arrived and has fulfilled my expectations, it has good power perfect to collect the hair of the animals what in my case with 5 guinea pigs as it comes great, it came with all the accessories that it puts in the description and with its instruction manual although its assembly is super simple, I like that it has cable, the truth is that even if this is something that seems bad for some for me it is something phenomenal because I avoid waiting to load, the truth would buy the product again and I would recommend it. PD: The only problem I had is the time it took to deliver the product to me but this was already part of my fault.
Funziona
Good product and good price, aspire very well and arrived in 5 days. I recommend it
I chose this wired vacuum cleaner, because I had batteries, but they no longer work, the batteries do not last long. It works well, aspires well for its size, only the material seems very fragile in case of falling, it could break easily. We'll see over time. It lacks a support to fix it to the wall and prevent it from falling.
The vacuum cleaner, great. The transport, of pain. Thank goodness that although the breakage of the box is spectacular, the vacuum cleaner works well. Would not hurt any additional protection. They have left it to Me in the portal of a neighbor, if I get there and they give it to me, I return it directly.
Vacuum cleaner hand which does well but which does not replace a "real" vacuum cleaner. I still cleaned my car with it, the result is not too bad. For quick cleaning and laminate type floors, tiles, it is very convenient! Good price/quality ratio. I hope it will last.
Great vacuum cleaner. I didn't expect it to be that good.