SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quickly received the parcel to Ukraine along with some other orders. Thanks to the seller for the work. There was no communication with him. The product is as described, I haven't tried it yet, but it looks decent.
Arrived without individual packaging. Just like the description.
works like a charm!
It's packed in fine standing on all descriptions on the advertisement page of the product. Thank you very much for the best seller.
received in a cheap package,.Looks good, hopefully will work out,thanks 👍
Brush. Like easy to clean the carpets with no pressure and very well added a brush for clothes
Ok
Ultra effective, much plus than most tools for collecting hairs (gloves, brush rubber, brush brass).
It is convenient and quick to collect the wool of three pets
This brush is made of thicker and more durable plastic, and it consists of several parts, which are easy to assemble after receiving. So, unlike the small brush, it is not damaged during the delivery process, it performs its function well. Hope that it will last long enough so that there is no disappointment with the commodity.
It is a great class. I mean it's more than one. Delivery shvidka
Can be
Exactly like the one described in the images. Facilitates the removal of kittens from the sofa and bed. I found it very interesting and the price excellent
I charm it looks firm, useful also brings an extra brush that I did not know it had, and having the long handle is easier to handle. I arrived very fast
Coupals for 3,90 $ (free shipping). Came to Ukraine for 15 days. I am satisfied with the goods, clean clothes, divans, Dugly good fabric. Dovzhina in tsyloma: 43 cm. Rosmir pure weight: 18 cm x 6 cm. The lower part of the handle of the zʼomna: there is more than one. I am very happy to buy it! I recommend it.
The second shvidka delivery to the new one, the Dnipro came in 10 days. Good clean up
great thing, so easy to use, fast delivery
The goods of the future and the list of the goods.