SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is super amazing! very well finished, I will buy the rest of the set, the cushions and arm cover.
Exactly as described. Good quality
Love the colour as I wanted to protect my sofas and in the same time in similar colour
Quality and price with a resounding excellent 100% recommended
the sofa cover 2 pieces 90 x 180 arrived in 2 weeks quality is good matches description Wil use it for sofa
Very quickly received good non-slip quality
just as described, good quality
Same as the description, good thickness and is non-slip. I liked it very much
Very beautiful, looks good to me. The top is a very beautiful fabric that looks robust, the top is a piece with effective anti-slip spins. Just the right thickness, as I expected. Pleasant color and easy to coordinate (a "pale gray cream" Textured. Dimensions OK. Sending neat and very fast in Swiss. Thank you!
It's good! A bit expensive, but good. With the special silicon things at the bottom so that it wouldn't move. If was important for me as the sofa is leather one.
Sofa protection of good quality I recommend. Anti-slip
like very much!!!
Super good! Highly recommended, I would buy again without any doubt. Very nice and soft to the touch.
good material and nice colors 210 × 110 should cover L type sofa will check soon and will write review
The cutting service is not allowed. It is good to cover the sofa lightly. Well, for the price of 30,000 won.
Very good quality material. Sits well on the sofa, does not slip, it is very comfortable to cover the seats and pillows. Sorry miscalculated and I need to order more parts for my sofa. Recommend, satisfied. Thank you
The delivery is average. The packaging is wonderful. Nothing was hurt on the way. The material is good. The dimensions did not match. I liked the cats very much. Thank you recommend
I arrive fast. The fabric and color are beautiful and look great. I didn't need to communicate with the seller
Good quality covers, non-slip, well made, very useful to protect the sofa from dirt and dust
The material is of good quality and looks good
Soft enough to wrap around sofa cushions. Strong weave doesn't distort when pulled or stretched. Thin enough to be pushed into small gaps. Does not wrinkle and move even after being sat on. Excellent! Only one 70x70 (luckily a spare) was not cut square to the fabric. All corners square but the stripes were diagonal. Useable but not very beautiful.
Great solution for those who have a dog! It sticks well to the sofa, excellent, not expensive :)
Is a very useful article to protect the sofa. I was surprised by the quality as I have washed it and it has not lost thickness or firmness .. I will order more pieces soon to fully protect the sofa, especially when visitors come.
The armrests are cool, took 90x90. arrived on time, thank you.
TOP!!