SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material and size are quite good, the order has come as planned and expected.
Fast shipping, it is the second I order and everything is fine
It was difficult to understand which one was the shomen, but I was able to take it. It is recommended because it changes the Fuya.
It feels good. Span is stretched and convenient to put on.
Nice and very adjustable for the sofa, I recommend!!!
The fabric is soft and stretches too much!!! I ordered it for a two-seater chair and it was super good. Down brings 4 laces (1 on each side) to grab it from the bottom and the fabric does not run and also has elastic throughout the bottom so that it "embraces" the chair and stays in place
I liked them very much, they just have to adjust to the armchair and voila
recomendable
The color is okay. The size is also good👍
For this price ok, but I had a discount. Fast delivery, thank you. The fabric is thin and slippery… Is not comfortable for me.
Everything ok
Exelent product, I loved everything perfect very well packed without imperfections and very beautiful the fabric is thin but very elastic exelent for my sofa I am in love thanks to the seller for which it arrived earlier than estimated. I recommend them 100 10.
Arrived quickly according to the purchase
Perfecto
It was super. I love
Super cool article of very good quality ideal to protect an old armchair and practically makes it new your fabric is breathable and very soft and and its installation is quite practical I really loved the product and his arrival was quite fast
Incredible love a lot of taste as it gives that change to your old chair!! I buy the 3 person because my armchair is big and I fit you super well I arrived earlier than what he told me 5 days before!! I would certainly buy it again
Arrived on schedule, according to the announcement, it is a very thin fabric
Good perfect and it is fresh the fabric I recommend it
Fantastic, the first one that fits perfectly to my 4-seater sofa, very good quality, soft, adjustable fabric, I am very happy
The fabric is fine and very nice to touch it
It took Me a lot of work to cover the furniture, it stretches a lot but it does not stay fixed, so it looks nice but opting for another more functional lining
I arrive a few days before the date, exact to the description, happy. Thank you!!
I look beautiful. Measures must be taken well as they indicate. I recommend it💯I arrived before the indicated date.
Ideal, easy to put and do not move and you do not have to be all the time placing