SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is thick but it is only the mat from which you sit
Excellent as it appears in the photo 100% recommended
Fast shipping, looks very nice.
The quality is ok for the price
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Arrived 1 week in advance. Extremely sweet nothing to say about the quality, there is just a concern I believed that there was all the set (pillowcase and tt the rest) but no there was that the Great that I chose. But I gladly buy others I fell in love with her sweet little things💕
Super nice .. Soft touch... And if you have your anti-skid and that helps a lot! .. I recommend it😃.. I loved it!
Very cool bedspreads are nice, they slip and in addition a very cuddly material. I recommend!
really good quality also looks really nice.
I chose the size wrong but it looks quality at the end when I stop lowering the bed and it was also perfect
Super looks on the couch
Nice material, but not as long as I thought would be, more a seat cushion size, not long enough for a sofa, but will use it for something
Very nice
Very cozy and looks very good.
I have loved it. They are super soft and have been perfect on my leather sofas. Each sofa has 4 pieces: 2 for the arms, 1 for the seat and 1 for the backrest
Easy to place and pleasant to the touch.
I recommended this is a good quality and fast delivered.. i am satisfied.
Soft and colored fabric that fits any decoration. All surfaces are perfectly covered.
Parfait 👌
Arrived before the due date is not so cute as in the photo most looks good had Order 3 arrived only 1per
Very soft I thought they were plus thick but it's very good
Top top top top!!! I was wrong in size! I'm gonna ask for a bigger
Paresce a blanket, very cuddly, I haven't put it on the couch yet because it has to be two pieces, I'm hoping to get another one. But I think it's gonna get very good
I liked them a lot, first I bought the one on the right and when I saw how beautiful they were, I bought the one on the left. Now I 'd like to have cushions that match. They arrive in Chile in about 2 weeks.
They were very good in the armchair, don't they slip? It has good grip exact size and I plan to buy other color