SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent. As described, super fast delivery. 5 days. I advise, I will definitely take a different and different color.
Garni decorative pillowcases. Went along and covered, came the trunks of the time. I will describe the product, I recommend it!
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My daughter for capes on the sofa, a number of scorches Mokko, I am not better, I am infected☺️ Delivery to Kiev juzhet shvidka, diakuyu...... .. soviyans virodki and vbivtsi!!!!!!
Beautiful. Great quality
Nice shaggy texture, neatly sewn. The color is delicate mint, not blue, not Green (color reproduction on the phone is inaccurate). Sofa cushion 100*60. Sofa seat 200*100. Decorative pillowcases are full size. Fit well.
The product is good, I order not the first time, but there is a very big color difference. the seller's picture is the color is dark coffee, but in reality it is beige. I am very upset because The sofa is dark brown and would ideally look.
The bedspread of very good quality, thick fleshy, fits well on the sofa. The shipment was fast but poorly secured, the parcel was torn apart
It is beautiful, soft, comfortable, easy washing! I love it. I would recommend that they ask for it larger than the furniture measure so it doesn't look as tight.
I loved the couch protector! I'll buy the parts to cover the sofa! The fabric is very soft and a little padded! Arrived before the deadline! I bought 10/07/24 day and was delivered on 19/07/24.
I loved the cover, it looked super nice on my couch. The color, size and fabric exactly as described. I bought 2 the seat size of my sofa and it served perfectly. Arrived properly and well packed.
Really suitable, good material exactly according to the scale that needs, highly recommend
I was covered with a drink for a dot-the-Garna, for a sickly third-party drink and a sickly silikonovy krakochi (it did not work).
Everything is great. I also sewed the covers on the pillows
Honest seller, sent the product as description! Great Sofa protector, I just found the color very light gray.
Super. Fast delivery to Portugal and quality excellent.
Delivery was fast, material is really good with few layers, very soft perfect size for my three seater sofa, Looks bit yellowish than white other than that everything fine thank You A+++
Came very quickly. All as described. Good value for money. Plastic stickers are glued on the back, which makes
Excellent bedspread and the color is very successful for our room. I recommend to purchase. The goods arrived on time.
Very beautiful!!! Thank you very much from the bottom of my heart. I will order my mother now
I bought it for my mother, good quality! I'm gonna buy more
Great, cases. Beautiful gray color. Soft, pleasant to the body.