SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like it very much!
Very nice
Impressed. LED lamp, a little hot, perfect solution for table lamp-night light. Packed in foam, dented in the corners, but it's whole.
The bulbs are very beautiful! The light from them is dimmed, but this way you can look directly at them and enjoy the fireworks :) Unfortunately they are a little too big to fit the bedside lamps, but I'll find another application and perhaps order different model of these bulbs for those lamps. The packaging was great! There is no way to receive your items broken :)
The product is as described, packed perfectly, thanks to the seller
Came without damage, well packed. The lamp is quite big and beautiful.
In fact, it looks even nicer. Super original decoration
The product is great, the quality is super non-defective
The parcel arrived quickly enough. I am satisfied with the product.
very beautiful. came very good paquetes, seller the best
No matter how they packed they still managed to split the lamp, it does not affect the work, but the sediment remains.
It looks good, the bulb was good packed, it came quickly. Heating within reasonable limits
Excellent lamp, fast delivery, reliable packaging.
Cool light bulb, the seller packed securely in a foam box
Dreamed of such a light bulb. She's fabulous. Can be used as a night light. Beautiful. Delivery quickly, by ukrpost. Packaging is reliable.
The lamp is great! The seller is great! Packed securely in foam, perfect in shape. Now we have our own "Magic Lantern" ))))
Thank you very much Very beautiful bulb Was well packed Works
Packaging is super. The night light fit great. During operation, the flask is warm, and closer to the base it is quite hot. As described. Very beautiful when the lamp is turned off, similar to a big drop of Mercury.
It was well packed, the outside part of the package was covered, but the bulb is not damaged, it is very beautiful, not small, thanks to the seller! Great product👍
Expensive for her beautifully but light is not enough 6 W for her