SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good It can be loose because it is different from the domestic Hall standard. Solid
The same as the actual picture. It's good to use it after installation. Highly recommended
Half ordered, but It was not as easy as I thought. Cold water warm water connection is easy. By the way, the hose chirp with the temperature is I wish I could write it as it is. But I'm trying to connect a Water Saver, so I'm not right. In Korea, there is no chirp, so even if you can't use the temperature, you can't cut the lake. It is converted into a type of scrubber that can be connected. You're in the air. If you knew there would be a problem with the water saver connection, you would not apply. If the maker looks at this article, I would like to change the type of SASA that can be obtained in Korea.
The delivery took about 10 days. Installation is a good feeling when you search for the installation of the YouTube water supply. The waterfall is good and the temperature display is good. Spark a lot
I recommend it, highly recommended. Highly recommended. Highly recommended. Highly recommended. Highly recommended. Highly recommended. Highly recommended. Hot.
○ ㅁ ㅗ ㅌ ㅌ ㅌ
Quality taps, but no heater. They only have temperature sensor.
Good quality. Where to exchange the battery I don't know.
The battery looks really nice and solid.
Well received quickly
The finish is neat and recommended. Please disassemble and install the temperature sensor coming from assembly. Check the wire connectors so you have to remove them.
It's better than I thought. It's the first time to use it for a long time. Good ....
Small compared to the size of a sink ball A little less fixed
Reasonable price, Good quality 👌
Well received.
That's good.
Better than I thought, installation was difficult.
It is luxurious and satisfied with the price
It is the same as the existing domestic sink fencer installation method. led. It's just. Turn on automatically. Power. No need
I didn't have much expectations, but it's really good. It's very easy to install. It's not as difficult as I thought. The price is also cheap, so I have to order it again.
It was hard because the space was small to install, but it worked well, which is good. Make sure you know it's tight to the end of the bolt.
Shipping was fast and compatible for common apartment sinks. Easy to install.
Thank you for fast delivery.
It's easy for me to install as a woman. I couldn't install it because I bought it. I saw the accompanying manual and simply installed it. Although it took some time from the existing installed faucus decomposition. I'll keep looking after you install it. It is strongly recommended. Do you want to challenge the bathroom?
It works well, and it's very good, except for a little regret.