SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best cost benefit, the best investment I made, very good product silent strong light, recommend...
Arrived before the deadline, Most importantly, all wiring already assembled which greatly facilitated installation and full use I recommend it.
Good product if it has good airflow injection, the luminous intensity is good and at the affordable price I recommend it.
It works well. 1-6 fan speed. 3 kinds of light with adjustable brightness. I hope it will work on hot days.
Whom it illuminates, this parent you can choose the light intensity, the fan if it refreshes, but does not turn so you must be close to it, my fourth step from being a fourth 3rd world to a fourth 3rd world well lit
Everything very well arrived very fast and without problem, easy to assemble, the fan has 6 speeds and they also turn upside down the blades as an extractor so that it reaches in different direction the air brings 3 shades of light and dimmer to lower light intensity, very good purchase, recommended.
Arrived before the expected date, well packed. I 've already installed it and it works well.
Very high quality lamp, looks original and solid. The light is bright and changes at will. The fan works perfectly and it teaches nice .. doing your job perfectly. The application could not be connected-dislike. The remote control works flawlessly. Satisfied with the purchase and recommend.
I loved it. Simple your installation with command included. Good quality fan sound reduced spectacular light. Your shipping was carefully packed so 5 stars
Product arrived on time. Looks good. Easy installation. I recommend it.
All looks good. Arrived quickly and was well packed.
Very good quality, fast shipping
Excellent Product, great purchase
Everything came right, installed and working.
Excellent !!! Thanks !!!
Good cool
That's all OK.
Arrived perfectly packed and protected. Simple but effective assembly only have to make 4 holes and a double chip for the electrical connection. It has 3 light types: cold 3000k, neutral 4500k and warm 6000k and 6 fan speeds. Winter/summer option. For medium or large rooms I do not recommend it because the air is focused downwards and only reaches about 45 degrees from the fan, up to 6/7 meters well. Simple control but with all the necessary functions and easy to learn. The fan is made of plastic minus the base that connects to the ceiling so it is quite light. I saw it in another physical store for 89 euros so for less than 50 great. To see how long it lasts.
It was operable in three colors and relatively easy to install. I think it will be fan-operated and cool and ventilated in summer! The design is as cheap as the price, but it is generally satisfying. Delivery was 5/7 ordered and received 22 days.
My third - ordered black this time. It arrived with a different ceiling mounting plate (pic) - impossible to fit existing holes. Asked for a replacement. instead was provided with a free return slip for a refund. Refund was fast, ordered another (white), came fast with the right ("Cross") style mount. One more thing - your cellphone can be used as a remote controller, but the fan/lamp accepts only a single phone. Pairing a second phone deletes the first. .
Looks good, I hope it lasts a long time
Excellent fan, do not go expecting super wind, corresponds to a fan of 30cm. The app works great on iPhone, controls everything. The remote control is perfect. Lacked a little more quality in the rubber that covers the LEDs. Overall a 9,5 note. Would buy again. Thank you seller!
Item arrived early in perfect condition. Easy instal & works great. Recommend the fan light & the Seller. Thank you 😊
Great product, better than expected works very well, I hope it will be durable
Nice product - quiet (on lower speed settings), strong, controllable illumination. Well-designed remote control layout, nice smartphone application (although it could stand a little improvement). Purchased two - one had a quality problem: almost all its screws were loose: 3 large nuts holding the body to the spokes (pic shows one) and 6 small screws holding the spokes to the LED ring. All had to be tightened to keep the thing from rattling. I the case of the large nuts, I also added a tooth washer (pic) - these are used for similar arrangements in most light fixture applications. Once tightened. everything is fine. The second fan was OK right out of the box.