SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived well packed, and on time, you can buy without fear.
Good quality, very nice implementation. Thank you seller!!
It works properly. Quality👍My expectations were met. I am satisfied
Fantaszticus! Nagyon design! Élmény! Nagyon Szép múltbeli fénye van!
Perfect! Quality cool price
Was stopped at customs, for some reason at the time of purchase this product was not counted tax, until then everything is fine, the separation of Products without tax and in some are charging absurd postal fees, and we buy with free shipping by choice, respecting the rules, totaling purchases above 99 reais🙏 This product Thank God I paid only the tax🙏 Indian the seller and peoduct
Fast shipping and delivery. Excellent for those who want to use as an ornament, rustic area. Can buy without fear.
👍🏿 I like it a lot, it looks so stylish and lights up the room with a beautiful bright glow. It arrived ahead of time and was package very securely. I highly recommend 🤣🤣🤩🙏🏾
I bought one and when calling it burned but I didn't even complain and then I bought another one and this one is good. And beautiful and it worked well. Illuminates little but as soon as I really intend. Was worth the cost benefit. I recommend it.
Arrived very well packed. It has a good size and illuminates enough to decorate. I loved it, I hope it lasts longer since the previous one that I bought lasted only a couple of months and that I took great care of it.
Well packaged, good size. Good quality for good price. I have already ordered more, arriving in Spain about 30 days, somewhat slow.
Excellent! Very satisfied with the packaging
I liked them very much, very well packaged, protect the filament with this wrapping. 10/10.
nice retro bulbs 230vac. strong bulbs because they were not DOA after a long trip to Holland. very satisfied, and already bought some more of this specific bulb.
Lamp good radiates heat
They are very beautiful and their balance super well the vdd all arrived well in Chihuahua Mexico
Very fast sending and all very well packed. Everything works very well from and very pretty
Corresponds to the description, very well conditioned, will be used to make an extra lamp on a decorative bottle.
They arrived very quickly, they are as indicated in the description, they are very beautiful, I liked them a lot, I recommend them
Tungsten filament bulbs, like old bulbs, maybe a little more electricity will be used up, but they work with a dimmer.