SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Superb figurine very well packed and ultra fast shipping thank you
Very well arrived thank you very nice really beautiful I very happy with my purchase that I highly recommend I will make a super Series👍Thank you very much frat
Excellent solid ornament. Colours are nice & vibrant. Arrived quickly & securely well packaged. Very pleased.
Nice ballon dog 👌
Good quality and fast delivery, condition very nice. Do not doubt, just order. I'm definitely going to order more too!
Very happy
I arrived perfectly protected in bubble wrap and the measurements were exactly what I needed. Fulfills what is announced to the 100%
Pricosooo🤩🤩Thanks
very good!
Lighter than I thought it would be and not as smooth. And they over all look good, not bad for the price! The prettiest design of the three. It looks like it could be made of marble if you just look at it.
Very beautiful and came very well packed in polystyrene box and inflatable paper wrapped
As the description, correct size but less shiny than I thought. Received within the announced time
the quality seems really good .the package was in excellent condition. No damages at all. Good job. 👍
I am very satisfied with my purchase. The sending summer very fast. Super product and very well packed. Thank you. Thank you.
Nice dog image. Solidly packed in Styrofoam and box and plastic bag delivered in 1 week in the Netherlands
Quality of product is very good. It arrived fast in safe packaging.
I am very happy with this item which I just received, quite solid and resistant, very colourful as in the description. But if I had to say a flaw, it is that the front part is not as shiny as the rest of the body. It looks dusty, even if it's not.
The packaging was very much, but it did not fall apart and came safely. I was so bad at a very cheap price. It is also at the price level. I feel a little short of red and rough. If you have the ability, you'll be fine after extra gloss work.
Very nice dog balloon, arrived in excellent condition very quickly within the time limit that was announced. Thank you very much
Very nice. Very nice to do someone gift
As described
Satisfied with the purchase, the baby is also happy. Quality is normal, fast delivery. Packed securely! Recommend!
Perfect is The themselves and if I listened to myself I would order more, I love very Deco.. Thank you...
beautiful colours and everything as described!!! beautiful colours and everything as described!!! beautiful colours and everything as described!!!
Awesome, very good product! Can recommend. Really great quality. Packaged very well in styrofoam and karton.