SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrived very fast, it is well packed, I liked it a lot, it is metal, it brings everything for installation, I ordered 30 cm. Satisfied with this purchase.👌🏻
They look very firm and durable these shelves, they arrived in boxes that protect them and did not break, I did not place them somewhere in my house but they look firm and durable
On time arrived all good esi second purchase excellent materials. I recommend it. Widely
Served perfectly for what I wanted. It already comes with bushing and screw to install.
It is all the protection you have, for obvious reasons the product arrived with a blow and dented, that bad service
Excellent material, I will buy again.
trop belles
Although the broken box came, the product is fine. Same as in the photo, everything is correct.
Perfect
👍👍👍
Hermosa
Got both in perfect condition and acceptable delivery time. Screws included. Recommended
I asked for the 50 cm I thought the truth would be bigger
It's metal, I thought it was going to be plastic. Brings his screws.
Las.com pre for my bathroom and wow👌🏻
I like the price of money.
Thank you for fast delivery
Just what I expected, very useful, I liked them very much
Really nice! I ordered 3 but opened one for now and it looks good. I tried to hang it with stickers I ordered since I rent, but it fell and didn’t stick, I guess it is too heavy, so you must drill to the wall for it to stay in place. It comes with everything you need so I hope it will be better once I’ll put it in place. It arrived really fast.
I loved thank you and thank you very much
It is not a material that is light and feels like a bit of light Light and decent
As you can see in the photo, the material is normal, he also had his screws and a little thing to cover them, (I didn't put them on) they are quite firm, they arrived earlier than estimated so I am very happy with my purchase, I recommend 10/10
It's small, suitable for all kinds of uses and their solvent! Comes with holes and screws for a wall drill, I was hoping that it would be with double-sided glue, because it could not drill, hope I will find such an adhesive that will hold it well. Anyway, recommends right!
As described, easy to install
It looks quite good and useful, it feels resistant and functional, I still do not install it, I will update comments once you install.