SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful as in the picture, but I arrive E not to place it well
Fits very well, the color is beautiful, the quality is good, the delivery is quite fast.
It is the second armchair cover I buy, the first one was slightly fair, good product and the material looks good. Arrived in the estimated time.
The quality is amazing thanks !🥰
The material is good, soft and the correct color but I can’t make it look as nice as the pictures show
I am from Mexico and maybe I was the mensa for not learning to take the measurements but just did not fit with my sofa, but in itself the product is made of very good material and looks good quality
Same as in the photo, thank you seller!!!
It was for a customer but the material of the fabric, the design of the same and the spring are very good. Measure well before buying
Thank you arrived well, we need to try it
perfect It is very good quality and beautiful, it fits my chairs beautifully. It is more beautiful and useful than it looks.
Looks correct. A little thin but very nice pattern. The size 190-230cm size well for a 3-seater sofa knowing that the armrests are quite thin.
Super thank you very much, fast delivery
The cat had a leather sofa that was so unseen that I was searching for the show's cover. It's not very thick than you think. You need to get it delivered and install it right away, but it's only covered today. I think the size is right. As soon as the cover comes up, Nyongi is up. I want to use it after washing.
All right. Simple installation
Perfect color quality fabric highly recommended quality price I will buy another Again
Bien👍
People who cover beautiful and this, I loved, loved the quality of the fabric, it looked perfect on my couch. I measured the sofa before buying and it was perfect, I am delighted with the quality of the cover and it arrived very quickly for me here in Brazil
Good product in quality and price
My couch is one of those old, it came a little smaller, but even so, it was perfect! The fabric is great, it does not slip, I recommend.
Almost as described, fast delivery. The appearance and dimension is OK (it looks too big because it is not well applied). What does not agree is that it is not waterproof.
Very nice, fits well
Very impressed with the fast delivery. It only took 7 days to be delivered to the door. Fabric quality is good, but not sure if they are water resistant as you can see through the fabric. The fabric colour is darker than we expected. We might order a different colour in the future.
Nicely👌
The shipment and everything very well the only thing I had to return it because it did not suit me well as having the support very high I had to return it and without any problem I recommend seller
Great ~ But the delivery is really slow. Sore shipping!!