SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
HOW TO MEASURE THE SOFA COVER:
INSTALLATION STEPS:
great speedy delivery can I leave it love the color it matches the chair I got cover
It was very good for my chair, it stretches and is very good.
It is ideal, it adapts very well. I have not crossed the ropes because I have not wanted to move the sofa so much and even so it does not escape or climb. Is a fine fabric, as a cold point. The color is not as chocolate as the photo, it's like roasted coffee.
Excellent article.
2 time I buy ..... The measure of 2 places does not correspond. Good quality fabric
Then I didn't really try harder, 3 hvilini was vitatis, you can talk about it, you will be the top. I was listening to the wrong rosemir, I think that I can make it and so, the smell of my Nem
On my relax sofa you can use it but it doesn't fit perfectly. It seems good for the summer to lie down without a shirt.
I don't know if I put it right, it's too big if you don't cover the whole sofa, but if you want to cover everything it's not enough.
Bought to embellish my sofa a little tired and despite the cover not being very easy to install, I am quite satisfied with the result.
For the price it was food
Lycra type Material that was adapted just as I need it for my love seat. If I recommend it. Very satisfied with my purchase.
It looks good but the fabric is not very strong to say
Arrived two days before the Christ it is very very nice to see how it goes with the time, very good delivery man I give five stars to this seller I recommend it although the color is a little more bluish instead of gray but cute looks
Arrived before the estimated date, it looks good quality, I recommend the seller.
One is 2 and the other 3 pieces went well if you have dogs they stick a good hair
Thank you very much for the seller's careful answer. I am very happy
The quality is very good, I really like it
I highly recommend this product. I really like it
A product with good quality and satisfaction
Is already the second I buy despite being thin and resistant fabric. I recommend
My family really likes it, thank you
Beautiful rendering, even after 1 week the cover does not move. Quite heavy, it seems to be good quality. To see in time.
Exclent product now buy of another color stretch very well
It has arrived well and it is time to put it on the sofa of the house where it is destined, then I upload more photos
I took a size larger the size of the sofa and it was perfect